Technical Support Engineer
Edinburgh, Scotland, United Kingdom
Experis UK
IT Support Engineer | Edinburgh (On-Site 5 Days Per Week) | Initial 3 Months Contract | Inside IR35 Experis have partnered with a Global IT Services Provider looking to recruit multiple IT Support Engineers on-site in Edinburgh. This role will involve providing expert support for Windows … end-user devices, delivering exceptional customer experiences while resolving technical issues efficiently. It will involve strong communication skills, technical expertise up to second/third-line support, and the ability to work under pressure in a fast-paced environment. Key Responsibilities: Serve as the primary point of … contact for customers requiring technical support for Windows 11 devices. Diagnose, troubleshoot, and resolve complex hardware, software, and configuration issues, escalating where necessary. Deliver outstanding customer service, ensuring users feel at ease and confident in the support provided. Maintain accurate records of incidents, resolutions, and updates using more »
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