Senior Service Delivery Manager
Croydon, England, United Kingdom
Mastek
Responsibilities Act as an SME across Service Management covering: Service Transition Management/Planning Service Design Management Business Change Readiness Service Governance and Assurance Major Incident Mgt Risk Mgt Service Level Management Service Continuity Capacity Management Provide on call rota cover for Major Incident Management Deliver client satisfaction and … inputting into sustainability, cost optimisation and investment decisions as required Working effectively across more than one supply channel (eg internal developers, client, 3rd party test assurance) to deliver a One HADES team experience across cases and incidents Work collaboratively in a group, actively networking with others to deliver more »
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