1 to 6 of 6 Ticket Management Jobs in London

services and onsite administration for OryxAlign clients which needs to be completed in an effective manner with good attention to detail, accuracy and good ticket management skills. The nature of our business requires a high level of flexibility, common-sense and initiative. What we need from our 1st more »

network support to a varied external customer base with some on-site support where necessary. Identifying customers’ issues, you will log them in our ticket management software and resolve or escalate the issue as appropriate. As the first point of contact for customers you will be an ambassador … develop a long and successful career with a growing company. • Support Microsoft Cloud Services (Microsoft 365, Azure) • Server Administration (Windows Server, Active Directory, Print Management, File Sharing) • Virtual Desktop Infrastructure Support (RDSH, WVD, Citrix) • Desktop Deployment (MDT, Autopilot) • Desktop Support (Windows 10, MacOS) • Mobile Support (Android, iOS) • Networking Support more »

provides a single point of contact, covering operational ICT incidents and requests, underpinned by an accurate call logging function. Support is provided to clinical, management, support staff and retail staff. Support the organisation on digital communications such as the main phone system, mobile technology, including online services such as … supporting IT services. Professional approach with staff and other users of Hospice services. Understand ITIL procedures and practices, demonstrating an expertise and discipline in Ticket Management alongside Problem & Change Management processes. Significant experience of supporting an IT System and its infrastructure. Experience of working with Windows servers more »

of remote work with some aspects requiring travel to Central London. You will be a crucial part of our support and operations team, handling ticket management, fault finding, and incident management. Your expertise will ensure the seamless functionality of our voice and collaboration systems. Key Responsibilities: Voice & Collaboration … Support & Operations: Manage and maintain voice and collaboration infrastructure. Ticket Handling, Fault Finding, and Incident Management: Efficiently handle tickets, troubleshoot issues, and manage incidents. Cisco Unified Communications Manager (CUCM) & Unified Contact Center Enterprise (UCCE): Configuration and management. ICM Script Creation and Monitoring: To optimize performance, develop and monitor more »

experience in system migration. Strong understanding of Scrum and Agile methodologies. Developed detailed migration plan, including steps, timeline, and resources. Implement best practices for ticket management and tracking in the new system. Coordinate with cross-functional teams to ensure smooth execution of the migration plan. Excellent communication skills. more »

methodologies, and ITIL with relevant certifications. Experience with audits (SOC2, ISO27001, SOX, CE+) is essential. You will be responsible for leading BAU support, including ticket management and documentation, setting technical direction, ensuring the team's technical growth, and overseeing the infrastructure's design focusing on usability, supportability, cost … management, and security. To provide strategic leadership for Tier 3 Infrastructure, driving excellence in support and project delivery. Please click here to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you more »