Analyst, Technical Support, and Service Desk Cloud services (Microsoft Azure, Office 365, SharePoint) Windows Server, Active Directory, Group Policy VPN, Firewall, and Networking support VoIP support and configuration IT hardware support (laptops, desktops, printers, routers, UPS) Endpoint security and cybersecurity best practices Experience with ConnectWise Automate and Manage Troubleshooting, problem More ❯
Specialist to join our technical support team in Coleshill. If you have a strong background in troubleshooting and supporting broadband, phone systems, Wi-Fi, VoIP, and other telecom technologies, this is the perfect opportunity to showcase your skills! Key Responsibilities: Provide second-line technical support for a wide range of … telecom services, including VoIP, broadband connections, PBX phone systems, Wi-Fi networks, and mobile services. Troubleshoot and resolve complex issues related to SIP trunking, call routing, network connectivity, and Wi-Fi signal interference. Handle escalated support queries from 1st line support, providing expert-level solutions and ensuring customer satisfaction. Support … and troubleshooting of routers, modems, and network infrastructure for both residential and business telecom services. Assist with fault diagnosis and service restoration for broadband, VoIP, and mobile telecoms, ensuring minimal downtime. Ensure that all issues are logged accurately in the ticketing system, tracking progress and providing detailed updates to clients. More ❯
Specialist to join our technical support team in Coleshill. If you have a strong background in troubleshooting and supporting broadband, phone systems, Wi-Fi, VoIP, and other telecom technologies, this is the perfect opportunity to showcase your skills! Key Responsibilities: Provide second-line technical support for a wide range of … telecom services, including VoIP, broadband connections, PBX phone systems, Wi-Fi networks, and mobile services. Troubleshoot and resolve complex issues related to SIP trunking, call routing, network connectivity, and Wi-Fi signal interference. Handle escalated support queries from 1st line support, providing expert-level solutions and ensuring customer satisfaction. Support … and troubleshooting of routers, modems, and network infrastructure for both residential and business telecom services. Assist with fault diagnosis and service restoration for broadband, VoIP, and mobile telecoms, ensuring minimal downtime. Ensure that all issues are logged accurately in the ticketing system, tracking progress and providing detailed updates to clients. More ❯
