1 to 1 of 1 WFM Jobs in the West Midlands

you support and schedule for. Full training will be provided. Preferred Skills, Qualifications and Experience Experience in contact centre planning methods. Experience of using WFM tools and systems, Nice IEX is preferred. Ability to create and maintain accurate schedules. Skilled in schedule optimisation. Strong decision making skills. Confident in communicating … scheduling leads and all contact centre management to coordinate all on and off contact activities to ensure service levels are maintained. Implementing and maintaining workforce management software and tools to facilitate accurate scheduling and reporting. Reviewing and optimising schedules across multiple teams. Suggesting and implementing solutions to enhance resource productivity more »