complex technical issues in language suitable for business stakeholders Passion for customer service, understands the value of delivering quality service to users Desirable skills ITIL Service Management Certification or equivalent Experience of working with outsources, offshore, 3rd party services Basic understanding of application design and application security concepts Experience of More ❯
Crawley, Sussex, United Kingdom Hybrid / WFH Options
Thales Group
Strong documentation and technical writing abilities. Ability to work effectively both independently and as part of a team. Experience with change management processes and ITIL practices. Customer-focused mindset with strong service delivery orientation. Ability to balance security requirements with operational needs. Proactive approach to service improvement and innovation. Ability More ❯
Strong documentation and technical writing abilities. Ability to work effectively both independently and as part of a team. Experience with change management processes and ITIL practices. Customer-focused mindset with strong service delivery orientation. Ability to balance security requirements with operational needs. Proactive approach to service improvement and innovation. Ability More ❯
security assessments, penetration tests, vulnerability scans, and assess organization cybersecurity maturity complying with frameworks and regulations such as COBIT, NIST (800-53, cybersecurity), ISO, ITIL, PCI, GLBA, GDPR, HIPAA, and other data privacy and security standards and regulations. Provide internal customer support via assigned tickets for security-related issues, while More ❯
Reston, Virginia, United States Hybrid / WFH Options
ICF
hours each) configuring or building 5 or more ServiceNow applications In-depth knowledge of ServiceNow platform capabilities, modules, and best practices Familiarity with ITIL processes and IT Service Management (ITSM) principles Strong scripting skills in JavaScript and GlideScript Strong technical skills, including workflow configuration, and business rule development Experience in More ❯
Quantico, Virginia, United States Hybrid / WFH Options
Bart & Associates, Inc
experience with and knowledge of CODIS (Combined DNA Index System) or similar forensic databases, troubleshooting issues, and supporting users. Certifications such as CompTIA A+, ITIL Foundation, Microsoft Certified Solutions Expert (MCSE), or other relevant IT certifications are a plus. Experience with continuous improvement methodologies to streamline help desk operations and More ❯
M365 platform and SharePoint administration. · Knowledge and support of Windows Server operating systems, core services and Active Directory. · Knowledge of, and experience working with, ITIL processes, procedures and toolsets. Ideally working knowledge of Microsoft Power Platform, Azure Logic Apps, or similar automation/integration tools. Attributes/skills required Service More ❯
Leicester, Leicestershire, United Kingdom Hybrid / WFH Options
Digital Waffle
experience in incident management and stakeholder engagement. Ability to work in a fast-paced IT environment, adapting to changing priorities and technologies. Knowledge of ITIL best practices is beneficial but not essential. More ❯
Arlington, Virginia, United States Hybrid / WFH Options
Dunhill Professional Search
performance and is receptive to constructive criticism. Minimum Qualifications High School Diploma or GED. -2-5 years of applicable work experience - 1-3 years ITIL experience Clearance Level - Secret Primary Job Specific Skills SAP ERP hands on experience with transactions Military Logistics ERP systems with experience in either Ground Maintenance More ❯
holding of a Microsoft certification for Windows Server operating systems (MCSA, MCITP, MCTS) or other vendor related certification. Experience of industry frameworks and standards (ITIL, ISO 27001, PCI DSS etc.). About Us: As one of the UK's largest law firms, we play a crucial role in delivering real More ❯
Location - York Qualifications - Ideally Microsoft Responsibilities - see below Skills - 2nd to 3rd Line level (not advanced 3rd line) Work Hours - 37 Benefits: Certs & Training: ITIL V4 once passed probation. 1 week certified course Work from home/office: 50/50 (Can be 100% if you like) Holidays: 25 Mental More ❯
a must-have. Bachelor’s Degree in IT or related field or relevant work experience in an IT Managed Services environment. Desired Certifications: MCSE, ITIL, NIST, Azure Infrastructure/Architect (AZ-304, 305, 400, 700). This role is 60% remote, working within the United Kingdom and must commence in More ❯
Greenville, South Carolina, United States Hybrid / WFH Options
Epsilon Inc
Suite. Demonstrated proficiency with project management toolsets (MS Project, Jira/Confluence, Azure DevOps, etc.) Strong team player and goal oriented. PMP certification desired. ITIL v4 Certification desired. Other Requirements: Ability to pass a federal background investigation to obtain and maintain a Public Trust or hold a DoD Security Clearance More ❯
Weaverville, North Carolina, United States Hybrid / WFH Options
Epsilon Inc
Suite. Demonstrated proficiency with project management toolsets (MS Project, Jira/Confluence, Azure DevOps, etc.) Strong team player and goal oriented. PMP certification desired. ITIL v4 Certification desired. Other Requirements: Ability to pass a federal background investigation to obtain and maintain a Public Trust or hold a DoD Security Clearance More ❯
Arlington, Virginia, United States Hybrid / WFH Options
Dunhill Professional Search
performance and is receptive to constructive criticism. Minimum Qualifications High School Diploma or GED. -2-5 years of applicable work experience - 1-3 years ITIL experience Clearance Level - Secret Primary Job Specific Skills Help Desk ServiceNow ticket management Other Job Specific Skills Works independently with general supervision and maintains a More ❯
San Diego, California, United States Hybrid / WFH Options
Avidity Biosciences
Azure Solutions Architect/AWS Certified Solutions Architect or equivalent experience VMware VCP/Cisco CCNP or equivalent experience (for virtualization and networking needs) ITIL, PMP, or CISSP or equivalent experience (for process-driven infrastructure leadership) What We will Provide to You: The base salary range for this role is More ❯
Leominster, Herefordshire, United Kingdom Hybrid / WFH Options
Leidos
/IP, DNS, DHCP, NTP, etc.). Familiarity with IT Service Management (ITSM) tools, preferably ServiceNow. Familiarity with Agile/Scrum methodologies. Knowledge of ITIL/ITSM principles and best practices. Strong problem-solving and analytical skills. Excellent communication and interpersonal skills with the ability to work independently and collaboratively. More ❯
and developing Dynamics 365 Proven experience using Agile Scrum and Waterfall Knowledge and experience of one or more technology best practices including Scrum, Kanban, ITIL, Lean or others Proven experience leading and developing a team A strategic thinker Strong problem-solving skills Bachelor degree or Masters in Computer Science, Business More ❯
systems. Experience with SQL databases (Postgres, Oracle, Sybase). Understanding of trading processes, including FIX connectivity, order management, pricing, and market making. Familiarity with ITIL framework processes for incident and problem management. Knowledge of observability and monitoring tools (e.g., ELK, Grafana). Understanding of object-oriented programming languages such as More ❯
s technology products, including Azure, Microsoft/Office 365, Windows Server, Active Directory and Hyper-V. Automation and scripting experience. Experience working within an ITIL-based Managed Service environment and its core processes such as ticket management and time recording. Able to validate, produce and maintain detailed technical documentation. Solid More ❯
Glasgow, Renfrewshire, United Kingdom Hybrid / WFH Options
Hymans Robertson LLP
Firewalls Remote Access/VPN PKI Infrastructure DNS Email Gateways Security Audits ISO27001 Azure DevOps (Scrum principles, Release Pipelines) Knowledge of Mitre Attack Framework ITIL (Supervising Service Desk Queue) Strong Interest In all aspects of security Microsoft Operating Systems (Desktop, Server) Exchange Online To succeed in and enjoy this role More ❯
based platforms. List of skills we'd love you to have: Experience with Service Delivery, Incident Management, Change and Problem Management Process. Experience with ITIL methodologies, end-to-end support and/or related practices. We warmly invite applications in English. Diversity & Inclusion at Sportserve At Sportserve, we are deeply More ❯
Denver, Colorado, United States Hybrid / WFH Options
Epsilon Inc
industry. Demonstrated proficiency in Microsoft Office Suite. Demonstrated proficiency with project management toolsets (MS Project, Jira/Confluence, Azure DevOps, etc.) PMP certification desired. ITIL v4 Certification desired. Other Requirements: Must be able to pass federal background investigation and obtain a Public Trust This role may oversee and manage a More ❯
Port Hueneme Cbc Base, California, United States Hybrid / WFH Options
Epsilon Inc
Suite ( Word, Excel, PowerPoint, and Outlook) . Demonstrated proficiency with project management toolsets (MS Project, Jira/Confluence, Azure DevOps, etc.) PMP certification desired. ITIL v4 Certification desired. Other Requirements: Must have an active Secret clearance. This role oversees and manages a team of direct reports. Must be able to More ❯