1 to 25 of 367 Remote ITIL Jobs

align with enterprise objectives Strong technical proficiency in Linux operating system, desktop virtualization technologies (e.g., Citrix Virtual Apps and Desktops, and Linux) Experience using ITIL-based service management processes to deliver support (e.g. incident management, service request management, knowledge management) Strong time management skills including the ability to multi-task more »

will provide high-levels of technical knowledge, analytical troubleshooting and problem solving to maximise user productivity. You will demonstrate a clear knowledge of the ITIL service management framework and an understanding of how to build and deliver excellent service to our users. You will work closely with our Global Service more »

customers. For the candidate to be successful, the following CSAT targets must be hit by the end of the 6 month probation period. Certifications ITIL V4 Foundation If v3 has not already been achieved. Missed Targets Where targets are missed, the candidate will be required to: Investigate why the target more »

complex technical issues in language suitable for business stakeholders Passion for customer service, understands the value of delivering quality service to users Desirable skills ITIL Service Management Certification or equivalent Experience of working with outsources, offshore, 3rd party services Basic understanding of application design and application security concepts Experience of more »

security assessments, penetration tests, vulnerability scans, and assess organization cybersecurity maturity Complying with frameworks and regulations such as COBIT, NIST (800-53, cybersecurity), ISO, ITIL, PCI, GLBA, GDPR, HIPAA, and other data privacy and security standards and regulations. Provides internal customer support via assigned tickets for security-related issues, while more »

hours each) configuring or building 5 or more ServiceNow applications In-depth knowledge of ServiceNow platform capabilities, modules, and best practices Familiarity with ITIL processes and IT Service Management (ITSM) principles Strong scripting skills in JavaScript and GlideScript Strong technical skills, including workflow configuration, and business rule development Experience in more »

for providing user support, training, and collaborating with technical teams. Ability to document configurations, processes, and procedures effectively. Desired Skills Microsoft Certified: SharePoint Associate ITIL Foundation Certification (or equivalent knowledge of IT service management) About Metronome, LLC Metronome is a spark that ignites passion for our customers and each other. more »

experience with and knowledge of CODIS (Combined DNA Index System) or similar forensic databases, troubleshooting issues, and supporting users. Certifications such as CompTIA A+, ITIL Foundation, Microsoft Certified Solutions Expert (MCSE), or other relevant IT certifications are a plus. Experience with continuous improvement methodologies to streamline help desk operations and more »

Azure Solutions Architect/AWS Certified Solutions Architect or equivalent experience VMware VCP/Cisco CCNP or equivalent experience (for virtualization and networking needs) ITIL, PMP, or CISSP or equivalent experience (for process-driven infrastructure leadership) What We will Provide to You: The base salary range for this role is more »

Interest (Desired, but not required) • CISSP (Certified Information Security Systems Professional) • PMI Project Management Professional (PMP) • Certified associate in project management (CAPM) • CompTIA Security+ • ITIL Foundations • Experience with Agile-based project management (primary Kanban) - Certified Scrum Master (CSM) or Professional Scrum Master (PSM) Technical Certifications of Interest (Not Required) • RHCE more »

Suite. Demonstrated proficiency with project management toolsets (MS Project, Jira/Confluence, Azure DevOps, etc.) Strong team player and goal oriented. PMP certification desired. ITIL v4 Certification desired. Other Requirements: Ability to pass a federal background investigation to obtain and maintain a Public Trust or hold a DoD Security Clearance more »

Suite. Demonstrated proficiency with project management toolsets (MS Project, Jira/Confluence, Azure DevOps, etc.) Strong team player and goal oriented. PMP certification desired. ITIL v4 Certification desired. Other Requirements: Ability to pass a federal background investigation to obtain and maintain a Public Trust or hold a DoD Security Clearance more »

Desktop Administrator Associate or equivalent. MDM (Mobile Device Management) certifications or training, particularly in Microsoft Intune, AirWatch, or similar tools, would be highly beneficial. ITIL Foundation certification would be advantageous, especially for those involved in incident management and IT service management. Together, as owners, let's turn meaningful insights into more »

in a customer-facing role, demonstrating strong service skills. Certifications (Desirable but Not Essential) · CompTIA A+/Network+ · Microsoft Certified: Modern Desktop Administrator Associate · ITIL Foundation Other Requirements · Willingness to work occasional out-of-hours shifts or on-call rotations if required. · A strong interest in growing a career within more »

achieve performance targets Ability to take inbound client phone calls from the call center and working with these end users to resolve issues. Utilize ITIL best practices to enhance and optimize the services provided to end users High level knowledge of supporting/managing desktop operating systems including Mac Ability more »

industry. Demonstrated proficiency in Microsoft Office Suite. Demonstrated proficiency with project management toolsets (MS Project, Jira/Confluence, Azure DevOps, etc.) PMP certification desired. ITIL v4 Certification desired. Other Requirements: Must have an active Secret clearance. This role oversees and manages a team of direct reports. Must be able to more »

the below. We welcome applicants with a broad and varied range of experience and technical knowledge:• ServiceNow Knowledge and Certification.• Agile methodologies and principles.• ITIL• Enterprise and software architecture, encompassing data, application and technology incl. security.• Cloud (AWS/Azure/Google or Hybrid) based architecture designs and implementations.• Enterprise more »

Desktop Administrator Associate or equivalent. • MDM (Mobile Device Management) certifications or training, particularly in Microsoft Intune, AirWatch, or similar tools, would be highly beneficial. • ITIL Foundation certification would be advantageous, especially for those involved in incident management and IT service management. Together, as owners, let's turn meaningful insights into more »

processes, including troubleshooting methodologies Strong knowledge of ticketing systems, incident management, and escalation procedures Experience in managing teams and fostering professional development Familiarity with ITIL or other service management frameworks is highly desirable Excellent technical understanding of Dynamics 365 Application support and administration experience involving Microsoft Dynamics Excellent technical knowledge more »

Dynamics 365 Understanding of IT implementation and support processes, including troubleshooting methodologies Strong knowledge of ticketing systems, incident management, and escalation procedures Familiarity with ITIL or other service management frameworks is highly desirable Good technical knowledge of Microsoft technologies including Azure. Main Duties and Responsibilities Technical Support: Provide support to more »

and networks Proven track record of resolving complex technical issues efficiently Strong knowledge of support tools, remote assistance software, and ticketing systems Familiarity with ITIL or other service management frameworks Experience in mentoring or leading junior team members is desirable Good technical understanding of Dynamics 365 Application support and administration more »

and configuration. Excellent communication and customer service skills, with a patient and professional approach. Ability to work both independently and collaboratively within a team. ITIL Foundation certification is desirable. Experience with Salesforce administration is beneficial. Knowledge of JIRA or similar tools is an advantage. more »

MS-102. Background of working in a Managed Service Provider (MSP) or B2B environment, ideally supporting various clients. Experience of working within the ITIL framework. Hands-on experience of working with Office 365 and ideally E3, E5, EMS/Azure, IaaS, Intune. Good troubleshooting experience of Microsoft Desktop Operating System. more »

+ Background of working in a Managed Service Provider (MSP) or B2B environment, ideally supporting various clients + Experience of working within the ITIL framework + Hands-on experience of working with Office 365 and ideally E3, E5, EMS/Azure, IaaS, Intune + Good troubleshooting experience of Microsoft Desktop more »

stakeholders and build strong relationships across the business. Is organised, adaptable, and thrives under pressure . Nice-to-Have (but not essential): Certifications in ITIL , Prince2 , or Agile methodologies . Experience with Kubernetes , FortiGate firewalls , or SDWAN . Why Join Us? Make an impact: Play a key role in shaping more »