1 to 25 of 63 Remote Knowledge Management Jobs

Social network you want to login/join with: Global Head of Knowledge Technology - London, London Client: Location: London, United Kingdom Job Category: Other EU work permit required: Yes Job Views: 4 Posted: 13.04.2025 Expiry Date: 28.05.2025 Job Description: Are you a visionary leader with a passion for technology … and knowledge management? Do you thrive in a dynamic environment where innovation is at the forefront? If so, Oliver Wyman invites you to apply for the role of Global Head of Knowledge Technology. Oliver Wyman is a global leader in management consulting, committed to helping our … require the successful candidate to work from the London Baker Street office at least 60% of the time. Role Overview: The Global Head of Knowledge Technology at Oliver Wyman will play a pivotal role within the senior leadership team, spearheading the strategic direction and operational management of all More ❯

human service, giving them an experience so good that they trust Bionic to sort all their business needs for them. The role As the Knowledge Management Lead , you'll be responsible for overseeing the development, implementation, and management of the Knowledge Management System (KMS) within … Bionic. This role is to ensure that all knowledge resources are organized, accessible, and up to date to support the continuous learning and development of the Bionic sales and operations function. Alongside this, you'll enable accurate and engaging content that can be shared across our digital channels and … Support Senior Manager, you will be responsible for: Managing the implementation of the KMS, including configuration, content deployment, user administration, and the roadmap. Performing knowledge base & virtual agent data analysis and insight generation to identify trends and areas for improvements. Creating and maintaining high-quality knowledge articles (agent More ❯

Problem and Knowledge Lead Manchester - once a month in the office £37,000 - £65,000 Our client in Manchester is currently on the lookout for an experienced Knowledge and Problem Lead to join their team where you will manage problem resolution, minimizing service disruptions, and ensuring effective knowledge management within the organisation. This role is fully remote but you will be required to go into the Manchester office when asked or required. Main duties and responsibilities: Lead the problem management process. Identify, track and resolve issues and support and maintain new or changed services Conduct … incidents Monitor and track problem records, ensuring timely updates and resolutions Conduct reviews for major incidents to capture lessons learned and implement improvements Ensure knowledge articles are created, maintained, and regularly reviewed for accuracy and usability. Work closely with technical teams and stakeholders to drive a culture of proactive More ❯

Problem and Knowledge Lead Manchester - once a month in the office £37,000 - £65,000 Our client in Manchester is currently on the lookout for an experienced Knowledge and Problem Lead to join their team where you will manage problem resolution, minimizing service disruptions, and ensuring effective knowledge management within the organisation. This role is fully remote but you will be required to go into the Manchester office when asked or required. Main duties and responsibilities: Lead the problem management process. Identify, track and resolve issues and support and maintain new or changed services Conduct … incidents Monitor and track problem records, ensuring timely updates and resolutions Conduct reviews for major incidents to capture lessons learned and implement improvements Ensure knowledge articles are created, maintained, and regularly reviewed for accuracy and usability. Work closely with technical teams and stakeholders to drive a culture of proactive More ❯

Job Title: Knowledge Manager Salary: £65,000 - £70,000 Contract: Permanent Working arrangement: Predominantly home working KM strategy - Supporting the organisation and regulatory decision-making teams (Regulatory Enforcement (including Contact and Assessment, Investigations and Enforcement, and the Independent Decision-Making Body Panel teams), Regulatory Standards (Authorisations, Supervision, Professional Standards … overseeing the continuous development/maintenance of the organisation’s KM strategy and ensuring that this is developed in alignment with the organisations strategy. Knowledge sharing – Developing, promoting and fostering a knowledge sharing and continuous learning culture within the Core Teams and the wider organisation to promote cross … team collaboration, communication, coordination and continuous improvement to enhance decision-making processes. Knowledge creation - Creating, updating or facilitating the creation and update of KM policy (including creating or contributing to guidance on document retention and KM system governance), and working with the Decision-Making Policy and Guidance Manager to More ❯

Job Title: Knowledge Manager Salary: £65,000 - £70,000 Contract: Permanent Working arrangement: Predominantly home working KM strategy - Supporting the organisation and regulatory decision-making teams (Regulatory Enforcement (including Contact and Assessment, Investigations and Enforcement, and the Independent Decision-Making Body Panel teams), Regulatory Standards (Authorisations, Supervision, Professional Standards … overseeing the continuous development/maintenance of the organisation’s KM strategy and ensuring that this is developed in alignment with the organisations strategy. Knowledge sharing – Developing, promoting and fostering a knowledge sharing and continuous learning culture within the Core Teams and the wider organisation to promote cross … team collaboration, communication, coordination and continuous improvement to enhance decision-making processes. Knowledge creation - Creating, updating or facilitating the creation and update of KM policy (including creating or contributing to guidance on document retention and KM system governance), and working with the Decision-Making Policy and Guidance Manager to More ❯

My client is seeking a Knowledge Management pro with a passion for better systems, smarter tools, and stronger decision-making. You'll work across legal, regulatory, and policy teams to build a "best in class" environment, develop strategy, enhance systems (hello SharePoint), and embed a culture of knowledge sharing. Client Details Knowledge Manager - Remote/Hybrid Our client is a leading professional regulator based in London, currently undergoing an exciting phase of transformation across their systems and decision-making functions. Description Knowledge Manager - Remote/Hybrid Duties & Responsibilities: Designing and delivering a modern, forward-thinking … Knowledge Management strategy. Creating systems and resources that make guidance, policy, and know-how easy to access and consistently up to date. Embedding knowledge sharing into the culture across teams and improving onboarding, collaboration, and decision-making. Supporting the use of SharePoint, document classification, and tagging systems More ❯

The Information Management Specialist will support the implementation and ongoing operations of the information management strategy within KPMG in Belgium. This role is critical in ensuring data accuracy, accessibility, and adherence to regulatory requirements. The position involves working with various stakeholders to manage structured and unstructured data, implement … data retention policies, enhance authorization management, but also to work towards a unified document management strategy within the organization. Roles and Responsibilities Draft and implement an information management policy, procedures and governance model including a document lifecycle strategy, including Assist in the evaluation and selection of information … management tools and technologies Serve as a liaison between IT and business units to ensure efficient management of information resources Inform and train end users on information management policies, processes, and procedures. Support end users on the use of information management systems and best practices Monitor More ❯

essential, as you will engage regularly with internal and external cross-functional teams to ensure effective issue resolution and seamless service delivery. Specific Responsibilities: Management of 3rd party support service Daily stand-up call with the 3rd party support team Ensuring processes have been followed Identifying gaps and driving … to be implemented by the Application Support team Ensuring housekeeping and maintenance tasks are completed on time Ensuring SLAs (Service Level Agreements) are met. Knowledge Management Ensuring knowledge is spread across the team and removing key person dependencies Ensures all application support related documents and artefacts are … Skills & Experience Requirements: Essential: 5 years in Technical Customer Support related role Experience of working with 3rd party service providers Understanding of Core Service Management concepts - Incident & Problem Management, Change Management, Request Fulfilment etc. Experience of using ServiceNow and any other ITSM tools. Experience of Windows .Net More ❯

Ability to prioritize multiple stakeholder needs and assess urgency and the overall business impact for the business Proficiency with sales enablement technology platforms (e.g., Knowledge Management, Learning Management, Performance Management, etc.) Up to date knowledge on the latest Sales Enablement Best Practices How You’ll … working closely with cross-functional teams—including Product, Product Marketing, IT, Facilities, and Finance—to deliver seamless events across key global regions Continuously assess knowledge and product/sales skills fluency within the Sales teams Manage all sales communications and content management systems Implement a performance management More ❯

ll collaborate with a team of six application managers, designing, implementing, and maintaining the landscape. Your expertise will focus on the ServiceNow Customer Service Management application; including case management, advanced work assignment, virtual agent, chatbots, knowledge management, SLA & entitlements, CSM/FSM workspace, customer service portal … responsible for delivering customer integrations as well as supporting internal business integrations. Other applications on the platform where experience is preferred are Field Service Management (FSM), IT Service Management (ITSM) and Strategic Portfolio Management (SPM). You will work closely with key users to identify, specify, and … understanding of customer service business processes Skilled in requirements analysis, functional and technical design, testing, and agile methodologies Strong analytical and problem-solving abilities Knowledge of ITIL (preferred) Technical Proven expertise as a ServiceNow Application Manager or Consultant Advanced knowledge of workflows, UI policies, business rules, flow designer More ❯

ll collaborate with a team of six application managers, designing, implementing, and maintaining the landscape. Your expertise will focus on the ServiceNow Customer Service Management application; including case management, advanced work assignment, virtual agent, chatbots, knowledge management, SLA & entitlements, CSM/FSM workspace, customer service portal … responsible for delivering customer integrations as well as supporting internal business integrations. Other applications on the platform where experience is preferred are Field Service Management (FSM), IT Service Management (ITSM) and Strategic Portfolio Management (SPM). You will work closely with key users to identify, specify, and … understanding of customer service business processes Skilled in requirements analysis, functional and technical design, testing, and agile methodologies Strong analytical and problem-solving abilities Knowledge of ITIL (preferred) Technical Proven expertise as a ServiceNow Application Manager or Consultant Advanced knowledge of workflows, UI policies, business rules, flow designer More ❯

ll collaborate with a team of six application managers, designing, implementing, and maintaining the landscape. Your expertise will focus on the ServiceNow Customer Service Management application; including case management, advanced work assignment, virtual agent, chatbots, knowledge management, SLA & entitlements, CSM/FSM workspace, customer service portal … responsible for delivering customer integrations as well as supporting internal business integrations. Other applications on the platform where experience is preferred are Field Service Management (FSM), IT Service Management (ITSM) and Strategic Portfolio Management (SPM). You will work closely with key users to identify, specify, and … understanding of customer service business processes Skilled in requirements analysis, functional and technical design, testing, and agile methodologies Strong analytical and problem-solving abilities Knowledge of ITIL (preferred) Technical Proven expertise as a ServiceNow Application Manager or Consultant Advanced knowledge of workflows, UI policies, business rules, flow designer More ❯

As a QMS Specialist you will maintain and develop the systems used within the MoonLake Development Quality Management System. Key Accountabilities Assist the QMS Manager in set-up, management and administration of the Quality Management Systems (QMS), ensuring compliance with relevant regulatory standards. Manage the training tracking … client groups. Provide help and support to Development and Corporate staff using QMS tools e.g. Qualio. Your profile Experience: Some experience working within a "knowledge management" environment or equivalent where data management and metrics are key skills. Skills/knowledge/behavioural competencies: Highly developed interpersonal … skills including communication and influencing skills. Proven Word processing, Spreadsheet and data management skills. Working knowledge of document/information management systems, e.g. Share Point. Highly organised self-motivator, able to prioritise activities, work well under pressure and meet deadlines. Ability to find pragmatic solutions for quality More ❯

times, increase self-service adoption, reduce hand-offs and identify next generation AI solutions to support our business success. You will have direct people management responsibilities for a varied, global team of professionals representing the IT Service Management function and will drive a continual improvement culture and mindset. … wider business areas. What You Will Do Lead a team of IT support professionals responsible for varied services covering the end to end service management process. Drive change transformation programs including process design, communication and end user adoption/cultural change initiatives. Lead incident, problem and change improvements and … operational efficiencies. Own knowledge management enhancements. Identifying gaps, building learning plans and communication within the business. Own relationships with internal and external stakeholders, representing the IT service. Analyse organisational processes and procedures, developing process enhancement strategies. Collaborate with platform and product owners to streamline access, utilisation, and simplify More ❯

term time working considered - discussions at interview stage welcome) Interview date: 26 May 2025 Post number: 203402 The role To provide the Problem and Knowledge management for the DDaT Service Desk to ensure the delivery of first line and second line support as a single point of contact … for NRW staff experiencing a range of technical problems. To own and oversee the ITIL Problem and knowledge Management process. As an organisation we support flexible working. You will be contracted to the nearest NRW office to your home and a suitable hybrid working pattern will be agreed More ❯

term time working considered - discussions at interview stage welcome) Interview date: 26 May 2025 Post number: 203402 The role To provide the Problem and Knowledge management for the DDaT Service Desk to ensure the delivery of first line and second line support as a single point of contact … for NRW staff experiencing a range of technical problems. To own and oversee the ITIL Problem and knowledge Management process. As an organisation we support flexible working. You will be contracted to the nearest NRW office to your home and a suitable hybrid working pattern will be agreed More ❯

You will work directly with your team of Apple Technical Advisors, while also working in tandem with Cisco's Engineering and Knowledge Management teams as well as fellow Apple Advisors across the globe. As an Apple Technical Advisor, you'll be a friendly voice, providing world-class troubleshooting … tips and tricks Stay up to date with Apple technology through internal training opportunities and monitoring technical publications and industry trends Collaborate with the Knowledge Management team to improve support content Maintain full ownership of cases to ensure exceptional support experience Communicate with engineering teams to find solutions … a business environment Experience with macOS and iOS applications and tooling such as Microsoft Office 365 Experience with the technologies used in Mobile Device Management (MDM) Technical proficiency, with a highly developed ability to acquire new technical skills and apply these new skills to your support role. Flexible to More ❯

hands-on experience with Salesforce Service Cloud, including configuration, customization, and integration with other systems. Proven ability to design and implement solutions for case management, knowledge management, and omni-channel support. Experience in companies going through digital transformation 👉 What's in it for you? This company offers More ❯

hands-on experience with Salesforce Service Cloud, including configuration, customization, and integration with other systems. Proven ability to design and implement solutions for case management, knowledge management, and omni-channel support. Experience in companies going through digital transformation 👉 What's in it for you? This company offers More ❯

maintains change control. Reports progress and RAID status weekly. Establishes quality standards and plans risk mitigation. Applies a cloud-first approach to delivery. People Management and Development: Continuously develops technical and soft skills. Shares knowledge, mentors team members, and supports onboarding and development. Utilisation and Revenue: Drives revenue … with wider NTT and partner ecosystem. Minimises FOC days. Project Methodology and Organisation: Defines project delivery approach and plans resources, costs, and timelines. Contract Management: Understands complex contracts, monitors costs/benefits, and manages change requests. PM Tools (NTT DATA): Proficient in NTT DATA project tools and Cloud ALM. … Technical & Business Management Integration: Contributes to technical discussions, supports decision-making with process understanding. Communication and Behaviour: Drives outcomes through leadership, moderates conflicts, and manages change confidently. Task and Time Management: Manages multiple sub-projects, sets milestones, and tracks delivery. Problem Solving: Makes sound decisions, escalates issues promptly More ❯

maintains change control. Reports progress and RAID status weekly. Establishes quality standards and plans risk mitigation. Applies a cloud-first approach to delivery. People Management and Development: Continuously develops technical and soft skills. Shares knowledge, mentors team members, and supports onboarding and development. Utilisation and Revenue: Drives revenue … with wider NTT and partner ecosystem. Minimises FOC days. Project Methodology and Organisation: Defines project delivery approach and plans resources, costs, and timelines. Contract Management: Understands complex contracts, monitors costs/benefits, and manages change requests. PM Tools (NTT DATA): Proficient in NTT DATA project tools and Cloud ALM. … Technical & Business Management Integration: Contributes to technical discussions, supports decision-making with process understanding. Communication and Behaviour: Drives outcomes through leadership, moderates conflicts, and manages change confidently. Task and Time Management: Manages multiple sub-projects, sets milestones, and tracks delivery. Problem Solving: Makes sound decisions, escalates issues promptly More ❯

delivery to the standards and procedures agreed with Computacenters customers, including problem investigation, support documentation and technical coaching. What youll do Incident/Request Management 80% Manage incidents routed from First Level analysts and resolve within the limits of knowledge and contract. Maintain technical knowledge and expertise … associated with applications specific to individual customers. Progress/close incidents to a satisfactory conclusion on the incident management system. Liaise with the team and other Service Analysts/customer on open incidents ensuring no incidents is left unattended beyond SLA. Escalate potential service issues initially with Team Leader. … Liaise with Team Leader on specific projects where requested. Knowledge Management 20% To review and update technical support documents and procedures considering personal experience and information received. Share knowledge with colleagues and customers through direct communication and knowledge sharing tools. Proactively research problems and solutions and More ❯

and Allianz Technology. Stay updated on industry trends and identify cloud opportunities or risks. Act as sponsor or key stakeholder for future cloud projects. Management Activities Set priorities for cloud technology development and maintenance in the UK. Evaluate/select cloud tools, vendors, and manage internal and outsourced services. … manage staff, ensuring performance measurement and development. Monitor IT budget, manage expenditures, and partner with teams for BAU cloud services. Foster continuous improvement and knowledge management within the team. IT Risk and Controls Manage IT risks and controls for cloud services and maintain up-to-date risk logs. … Conduct regular governance and risk management sessions. Budget and Cost Control Monitor and report on cloud service budgets and control expenditure. Role Specific Deep understanding of cloud architectures and operations across leading platforms like Azure, AWS, and/or Google. In-depth knowledge of cloud monitoring, optimization tools More ❯

As a Technology Engineer, you will play a key role in Cyber Defence and Engineering, focusing on the deployment, management and enhancement of security platforms, tools and controls across our clients and internal operations at PointWire. Your responsibilities will include implementing and fine-tuning security tools to protect sensitive … of Technology’, you will be part of a team delivering technical work packages, leveraging in-depth yet broad expertise across the following areas: Endpoint Management, Endpoint & Network Detection and Response Tools, Technical Compliance Applications, Defence Technologies, Change Request Management and Security Automation, with a strong passion for Security. … resolved effectively. Enterprise OS Support - Demonstrate a solid understanding of at-least one enterprise-level operating system (e.g. Windows, Linux, MacOS). Endpoint, Network Management, and Security - Develop expertise in PointWire’s preferred tooling, providing our clients effective endpoint management, security, and compliance with industry best practices. Contribute More ❯