with ITIL best practices in partnership with ASPIRE Managed Service stakeholders. Proactively analyse trends, identifying and confirming opportunities to prevent recurring issues that could cause service disruptions. Ensure that rootcauseanalysis is carried out to identify and resolve the underlying causes of major incidents. Ensure … the progress of problems through their entire lifecycle. Collaborate with the Major Incident Management practice to assess the execution of resolution activities, establishment of rootcause, identification of corrective/preventative actions and identification of areas for improvement. Major Incident Management Develop and implement the Major Incident Management … track the progress of major incidents through their entire lifecycle. Oversee post-major incident reviews to assess the execution of resolution activities, establishment of rootcause, identification of corrective/preventative actions and identification of areas for improvement. Shared Responsibility Be responsible for creating a roadmap and Continual More ❯
Peterborough, England, United Kingdom Hybrid / WFH Options
Hamilton Barnes 🌳
Level 3 Security Analyst, you will be at the forefront of our Security Operations Center (SOC), monitoring and responding to security incidents, performing threat analysis, and contributing to the continuous improvement of our cybersecurity services. You will work within a dynamic team, ensuring the protection of our clients' digital … Monitor, analyse, and respond to security events and incidents within the SOC, ensuring timely detection and resolution in line with SLAs. Conduct thorough threat analysis and vulnerability assessments to identify potential security risks and implement mitigation strategies. Develop and refine incident response plans and playbooks to enhance SOC effectiveness. … Perform rootcauseanalysis (RCA) for high-priority incidents and contribute to service improvements. Provide expert recommendations on security measures and solutions to clients and colleagues. Engage in knowledge sharing within the SOC and wider teams to enhance security awareness. Participate in on-call rota for critical More ❯
within the Pricing Function and across other Allianz Commercial functions. Some of your specific responsibilities could include: Drive best practices for data quality and rootcauseanalysis across the team, and coach and mentor junior team members. Act as a bridge between data teams and other stakeholders … collaboration, support and respect. What You'll Bring to the Role Essential Skills & Experience: Approx. 8 years' experience using SQL or Python for data analysis, with about 3 years' experience in P&C insurance. A degree at BSc or MSc level in a Numerical field, preferably with a strong … in analysing, debugging and solving highly complex problems. Experience in coaching and mentoring team members of varying functions and levels in data quality and rootcauseanalysis techniques. Experience using Power BI, Tableau, or similar tools for data visualisation and anomaly detection. Knowledge of P&C insurance More ❯
events within IG. The team's goals are to ensure that security incidents adversely affecting the business are quickly diagnosed, workarounds are determined, proper rootcauseanalysis is performed, and actions are taken to prevent the issue from reoccurring. The Security Operations function is vital to the … and accurate logs are made of all actions during incident response. Support and mentor colleagues with best-practice incident management techniques and behaviours. Perform rootcauseanalysis, recommend process improvements, and write final post-incident reports. Project Delivery Take part in the team's project delivery initiative More ❯
Stroud, England, United Kingdom Hybrid / WFH Options
Ecotricity
Details: Up to £34,000 DOE About The Role This is a really exciting, hands-on role where you’ll be providing insightful data analysis and management information to support the Customer Hub management team using Power BI, SQL, Databricks and Excel. Through rootcauseanalysis … specification. Run and facilitate requirements-gathering workshops with stakeholders for new data and insight requirements. Provide data to support business and regulatory needs, performing rootcauseanalysis to provide meaningful, actionable insight. Use data to proactively identify opportunities to reduce failure demand, and improve operational efficiency and More ❯
Stroud, south east england, united kingdom Hybrid / WFH Options
Ecotricity
Details: Up to £34,000 DOE About The Role This is a really exciting, hands-on role where you’ll be providing insightful data analysis and management information to support the Customer Hub management team using Power BI, SQL, Databricks and Excel. Through rootcauseanalysis … specification. Run and facilitate requirements-gathering workshops with stakeholders for new data and insight requirements. Provide data to support business and regulatory needs, performing rootcauseanalysis to provide meaningful, actionable insight. Use data to proactively identify opportunities to reduce failure demand, and improve operational efficiency and More ❯
leadership role, supporting and guiding our operational team, helping to build capability, and developing enhanced reporting frameworks that provide deep insights into trends and root causes. You'll be central to evolving our data-driven approach, using reporting to inform proactive improvements across our customer journey and operational performance. … financial regulatory frameworks. Problem-Solver: Proven ability to dissect complex cases, conduct thorough investigations, and apply sound judgement to drive fair customer outcomes. Reporting & Analysis: Experience in building, enhancing, and interpreting operational and complaints MI, spotting trends and making data-led recommendations. Communicator: Outstanding written and verbal communication skills … manage sensitive and high-pressure conversations both internally and externally. Analytical: Strong analytical mindset with excellent attention to detail, capable of identifying patterns, conducting rootcauseanalysis, and implementing improvements. What you'll be doing Team Leadership & Support: Act as a senior figure within the operational team More ❯
regulatory standards and best practices, including data encryption, access control, and vulnerability management. Lead the resolution of system outages or performance degradation issues, conducting rootcauseanalysis and implementing preventive measures. Work closely with cross-functional teams, including software development, DevOps, and IT operations, to integrate solutions … PowerShell. Deep understanding of large-scale distributed systems, network architectures, storage solutions, and compute resource management. Proven ability to troubleshoot complex system issues, perform rootcauseanalysis, and apply solutions in a timely manner. Expertise in security frameworks, compliance standards (e.g., ISO27001, NIST, GDPR), and best practices More ❯
regulatory standards and best practices, including data encryption, access control, and vulnerability management. Lead the resolution of system outages or performance degradation issues, conducting rootcauseanalysis and implementing preventive measures. Work closely with cross-functional teams, including software development, DevOps, and IT operations, to integrate solutions … PowerShell. Deep understanding of large-scale distributed systems, network architectures, storage solutions, and compute resource management. Proven ability to troubleshoot complex system issues, perform rootcauseanalysis, and apply solutions in a timely manner. Expertise in security frameworks, compliance standards (e.g., ISO27001, NIST, GDPR), and best practices More ❯
internal and external penetration testing engagements for Funding Circle applications, services, and cloud infrastructure. Oversee and enhance vulnerability management processes, focusing on strategic remediation, rootcauseanalysis, and preventative measures. Contribute to drive implementation of security automation across cloud infrastructure configuration, vulnerability management, and compliance monitoring. Design … experience with container security and securing container orchestration platforms (Kubernetes/EKS). Proven ability contributing significantly to vulnerability management programs, including advanced triaging, rootcauseanalysis, risk assessment, and strategic remediation planning. Strong communication and influencing skills, with the ability to articulate complex security concepts clearly More ❯
internal and external penetration testing engagements for Funding Circle applications, services, and cloud infrastructure. Oversee and enhance vulnerability management processes, focusing on strategic remediation, rootcauseanalysis, and preventative measures. Contribute to drive implementation of security automation across cloud infrastructure configuration, vulnerability management, and compliance monitoring. Design … experience with container security and securing container orchestration platforms (Kubernetes/EKS). Proven ability contributing significantly to vulnerability management programs, including advanced triaging, rootcauseanalysis, risk assessment, and strategic remediation planning. Strong communication and influencing skills, with the ability to articulate complex security concepts clearly More ❯
pipelines, Databricks workflows, and SQL databases to ensure seamless data processing. You will troubleshoot and resolve production incidents in Azure-based data pipelines, conducting rootcauseanalysis and implementing preventive measures. You will oversee and optimize the performance of Databricks notebooks and clusters to support efficient data … optimizing queries for performance. You will have experience with Azure Monitor, Log Analytics, and issue detection. You will have good problem-solving skills for rootcauseanalysis and implementing preventive solutions. You will have knowledge of compliance standards, role-based access control (RBAC), and secure Azure networking. More ❯
internal and external penetration testing engagements for Funding Circle applications, services, and cloud infrastructure. Oversee and enhance vulnerability management processes, focusing on strategic remediation, rootcauseanalysis, and preventative measures. Contribute to drive implementation of security automation across cloud infrastructure configuration, vulnerability management, and compliance monitoring. Design … experience with container security and securing container orchestration platforms (Kubernetes/EKS). Proven ability contributing significantly to vulnerability management programs, including advanced triaging, rootcauseanalysis, risk assessment, and strategic remediation planning. Strong communication and influencing skills, with the ability to articulate complex security concepts clearly More ❯
Manager , you will lead technical acceptance enablement activities across Mexico and the Caribbean, ensuring seamless payment experiences for merchants. Using data-driven insights and rootcauseanalysis, you will drive resolution strategies and collaborate with specialized teams to improve acceptance performance. You’ll be the go-to … transaction performance. Stakeholder Management – Act as the trusted technical advisor for internal teams, partners, and merchants, ensuring smooth resolution of acceptance challenges. Problem-Solving & Analysis – Utilize data tools to identify trends, analyze root causes, and implement effective remediation strategies. Market Expansion Support – Collaborate with business development teams to … industry, ideally from a scheme or acquiring background. Proven track record in managing card acceptance and technical remediation from an operational perspective. Strong data analysis skills, including proficiency in Excel, trend analysis, and rootcause analysis. Excellent presentation and communication skills, with the ability to engage More ❯
london, south east england, united kingdom Hybrid / WFH Options
psd group
Manager , you will lead technical acceptance enablement activities across Mexico and the Caribbean, ensuring seamless payment experiences for merchants. Using data-driven insights and rootcauseanalysis, you will drive resolution strategies and collaborate with specialized teams to improve acceptance performance. You’ll be the go-to … transaction performance. Stakeholder Management – Act as the trusted technical advisor for internal teams, partners, and merchants, ensuring smooth resolution of acceptance challenges. Problem-Solving & Analysis – Utilize data tools to identify trends, analyze root causes, and implement effective remediation strategies. Market Expansion Support – Collaborate with business development teams to … industry, ideally from a scheme or acquiring background. Proven track record in managing card acceptance and technical remediation from an operational perspective. Strong data analysis skills, including proficiency in Excel, trend analysis, and rootcause analysis. Excellent presentation and communication skills, with the ability to engage More ❯
Basingstoke, Hampshire, South East Hybrid / WFH Options
CGI
Key responsibilities include: • Designing, developing and executing manual and automated tests • Participating in Agile team ceremonies and contributing to test planning • Conducting test result analysis and performing rootcause investigations • Raising, tracking, and managing defects through to resolution • Collaborating with developers and project teams to improve quality … Foundation Certification is a strong asset and shows your commitment to professional testing standards. A key part of this role involves problem investigation and rootcauseanalysis, so strong analytical and communication skills are a must. You'll enjoy working as part of a collaborative team, contributing More ❯
this solution on time to the business. Participate and contribute to an effective software development lifecycle including a high focus on customer support and rootcause analysis. Conduct testing based on knowledge of system architecture, interdependencies, and interactions. Accurately estimate time and resources for software development efforts. Incorporate … unit testing/rootcauseanalysis practices into software development process. Provide technical leadership and assistance to internal and external product development teams. Communicate the architecture and recommendations to senior management, NCR customers, partners, and others via formal presentations, white papers, and conversations; participation in CEN XFS More ❯
City, Aberdeen, United Kingdom Hybrid / WFH Options
Prosource
and manage incidents Manage and monitor event and alerts Technical planning and implementation activities for infrastructure related projects Identify and manage problems and perform rootcauseanalysis Document and peer review operational support knowledge Maintain patch and security baselines for Infrastructure related services Design, recommend, plan and … Azure files M365 Advantageous to have experience of the following: Linux NetApp Isilon Storage Systems Azure IaaS Information Security & Compliance best practices Skills in rootcause investigation and the ability to resolve business critical issues An awareness of emerging technologies and demonstrable desire to stay current Ability to More ❯
a Service Data Analyst/Scientist to join our team at Elekta and play a pivotal role in delivering actionable intelligence through robust data analysis and statistical methodologies. In this role, you will be responsible for analysing key service data across multiple platforms, ensuring accurate and efficient reporting. You … ll take ownership of the failure reporting, analysis, and corrective action system (FRACAS), using data-driven insights to track performance trends and highlight areas for improvement. Your work will directly support product management, engineering, and service teams by identifying anomalies, escalating issues, and enabling strategic decisions. This is a … hands-on position ideal for someone who thrives on deep analysis and developing models that make a difference. You'll collaborate with our broader data and business intelligence teams to ensure seamless data integration, contributing to a strong, insight-driven ecosystem. If you're a curious, analytical thinker with More ❯
a Service Data Analyst/Scientist to join our team at Elekta and play a pivotal role in delivering actionable intelligence through robust data analysis and statistical methodologies. In this role, you will be responsible for analysing key service data across multiple platforms, ensuring accurate and efficient reporting. You … ll take ownership of the failure reporting, analysis, and corrective action system (FRACAS), using data-driven insights to track performance trends and highlight areas for improvement. Your work will directly support product management, engineering, and service teams by identifying anomalies, escalating issues, and enabling strategic decisions. This is a … hands-on position ideal for someone who thrives on deep analysis and developing models that make a difference. You'll collaborate with our broader data and business intelligence teams to ensure seamless data integration, contributing to a strong, insight-driven ecosystem. If you're a curious, analytical thinker with More ❯
of IT security measures, such as access controls, data encryption, and malware protection, to safeguard sensitive financial information. Participate in problem management activities, including rootcauseanalysis and incident trend analysis, to identify and address recurring issues and prevent future incidents. You will be ideal for More ❯
Norwich, Norfolk, United Kingdom Hybrid / WFH Options
The Adaptavist Group
and security. Collaborate on the design and implementation of high-quality solutions using design patterns. Contribute to the enhancement of our software delivery pipeline. Analysis & Investigation: Perform rootcauseanalysis to understand key underlying causes of customer issues. Debug technical issues and formulate hypotheses for resolution. More ❯
Glasgow, Renfrewshire, United Kingdom Hybrid / WFH Options
Pelion IoT Limited
Actively participate in the weekly Change Advisory Board (CAB) meetings, ensuring that changes are aligned with customer needs and service delivery standards. Post-Incident Analysis: Chair and lead RootCauseAnalysis (RCA) and After-Action Review (AAR) meetings following major incidents, producing clear and comprehensive reports More ❯
Actively participate in the weekly Change Advisory Board (CAB) meetings, ensuring that changes are aligned with customer needs and service delivery standards. Post-Incident Analysis: Chair and lead RootCauseAnalysis (RCA) and After-Action Review (AAR) meetings following major incidents, producing clear and comprehensive reports More ❯
This will entail understanding requirements, designing controls, and ultimately managing the ongoing operation of those controls. The candidate must be skilled in conducting technical analysis of security logs and business problems, as well as threats, incidents, investigations, workforce protection, and other general security-related issues. The candidate must also … Optimize and tune existing correlation rules and alerts to reduce false positives. Develop and apply data models to event logs for advanced analytics. Support rootcauseanalysis, debugging, post-mortem analysis of cybersecurity incidents in partnership with other security functions. Develop and report metrics on logging … capabilities and trends based on analysis. Perform analysis of logging and monitoring coverage and onboard new data sources. Review and assess utilization of logging and monitoring tooling. Develop standard operating procedures and trainings for each technology. Architect and continuously improve security technology stack, process and procedures, support model and More ❯