Technical Support Jobs in the UK excluding London

Technical Support
UK > UK excluding London

The median Technical Support salary in the UK excluding London is £34,500 per year, according to job vacancies posted during the 6 months leading to 12 June 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
12 Jun 2024
Same period 2023 Same period 2022
Rank 183 369 377
Rank change year-on-year +186 +8 +63
Permanent jobs requiring a Technical Support 1,168 450 654
As % of all permanent jobs advertised in the UK excluding London 1.46% 0.81% 0.86%
As % of the Job Titles category 1.54% 0.92% 0.90%
Number of salaries quoted 960 204 359
10th Percentile £24,000 £25,227 £17,000
25th Percentile £27,375 £28,894 £23,000
Median annual salary (50th Percentile) £34,500 £35,000 £30,000
Median % change year-on-year -1.43% +16.67% +5.26%
75th Percentile £45,000 £47,313 £40,000
90th Percentile £50,000 £53,750 £47,500
UK median annual salary £35,000 £37,500 £32,500
% change year-on-year -6.67% +15.38% +0.99%

All Permanent IT Job Vacancies
UK excluding London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 75,991 49,070 72,896
% of permanent jobs with a recognized job title 94.87% 88.81% 95.46%
Number of salaries quoted 53,059 29,227 42,783
10th Percentile £26,750 £29,750 £28,500
25th Percentile £35,000 £38,750 £37,500
Median annual salary (50th Percentile) £50,000 £53,519 £50,296
Median % change year-on-year -6.58% +6.41% +5.89%
75th Percentile £63,750 £68,750 £67,500
90th Percentile £76,250 £81,250 £80,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Technical Support
Job Vacancy Trend in the UK excluding London

Job postings that featured Technical Support in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Technical Support in the UK excluding London

Technical Support
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing Technical Support in the UK excluding London.

Salary trend for Technical Support in the UK excluding London

Technical Support
Salary Histogram in the UK excluding London

Salary distribution for jobs citing Technical Support in the UK excluding London over the 6 months to 12 June 2024.

Salary histogram for Technical Support in the UK excluding London

Technical Support
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the UK excluding London region over the 6 months to 12 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +138 298 £35,000 +9.38% 41
South East +98 273 £34,000 -15.00% 48
Midlands +144 252 £35,000 +8.02% 50
North West +108 175 £35,000 +16.92% 14
West Midlands +99 152 £35,000 +12.17% 35
South West +21 144 £34,000 -15.00% 23
East of England +37 108 £34,500 +4.55% 25
East Midlands - 100 £29,000 - 15
Yorkshire +65 94 £32,500 -27.78% 17
Scotland -58 44 £30,000 -33.33% 7
Wales +34 29 £35,000 -22.22% 5
North East +10 29 £34,500 -25.41% 10
Northern Ireland +23 12 £34,500 -13.75% 1
Isle of Man - 8 £45,000 -
Technical Support
UK

Technical Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 12 June 2024, Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring Technical Support in the job title.

1 265 (22.69%) Customer Service
2 234 (20.03%) Social Skills
3 210 (17.98%) Windows
4 199 (17.04%) Microsoft
5 169 (14.47%) Problem-Solving
6 131 (11.22%) Microsoft 365
7 122 (10.45%) Manufacturing
8 105 (8.99%) Azure
9 104 (8.90%) Windows Server
9 104 (8.90%) Active Directory
10 92 (7.88%) Degree
11 73 (6.25%) ITIL
11 73 (6.25%) SharePoint
12 68 (5.82%) Analytical Skills
13 66 (5.65%) SQL
14 61 (5.22%) Telecoms
15 60 (5.14%) Firewall
15 60 (5.14%) Entra ID
16 59 (5.05%) VMware
17 56 (4.79%) Linux
18 54 (4.62%) Microsoft Office
18 54 (4.62%) Continuous Improvement
19 51 (4.37%) Hyper-V
20 50 (4.28%) French Language
20 50 (4.28%) Finance
21 47 (4.02%) Electronics
22 45 (3.85%) Retail
23 42 (3.60%) CRM
24 40 (3.42%) SQL Server
24 40 (3.42%) SLA

Technical Support Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 73 (6.25%) SharePoint
2 30 (2.57%) Microsoft Exchange
3 6 (0.51%) Confluence
4 1 (0.086%) IIS
4 1 (0.086%) WordPress
Applications
1 54 (4.62%) Microsoft Office
2 28 (2.40%) Microsoft Excel
3 15 (1.28%) Microsoft PowerPoint
4 3 (0.26%) MS Visio
4 3 (0.26%) Trello
5 2 (0.17%) AutoCAD
5 2 (0.17%) Revit
6 1 (0.086%) Chatbot
6 1 (0.086%) Spreadsheet
Business Applications
1 9 (0.77%) Oracle Receivables
2 2 (0.17%) Dynamics CRM
2 2 (0.17%) Misys Midas
3 1 (0.086%) JDE EnterpriseOne
Cloud Services
1 131 (11.22%) Microsoft 365
2 105 (8.99%) Azure
3 60 (5.14%) Entra ID
4 27 (2.31%) OneDrive
5 22 (1.88%) AWS
6 21 (1.80%) SaaS
7 10 (0.86%) GCP
7 10 (0.86%) Power Automate
8 6 (0.51%) Dynamics 365
8 6 (0.51%) Mimecast
9 5 (0.43%) Google Workspace
9 5 (0.43%) Power Platform
10 2 (0.17%) Cloud Computing
10 2 (0.17%) SuccessFactors
11 1 (0.086%) Apple Pay
11 1 (0.086%) IaaS
Communications & Networking
1 60 (5.14%) Firewall
2 37 (3.17%) LAN
2 37 (3.17%) Wireless
3 34 (2.91%) WAN
4 33 (2.83%) TCP/IP
5 28 (2.40%) DNS
6 23 (1.97%) VoIP
7 20 (1.71%) LTE
8 19 (1.63%) 3G
8 19 (1.63%) 4G
8 19 (1.63%) DHCP
9 16 (1.37%) VSAT
10 15 (1.28%) Remote Desktop
10 15 (1.28%) SNMP
11 14 (1.20%) GPRS
11 14 (1.20%) Wi-Fi
12 13 (1.11%) Ethernet
12 13 (1.11%) SSH
13 12 (1.03%) SAN
14 10 (0.86%) GSM
Database & Business Intelligence
1 40 (3.42%) SQL Server
2 26 (2.23%) MySQL
3 20 (1.71%) Relational Database
4 14 (1.20%) QlikView
5 5 (0.43%) Power BI
6 4 (0.34%) BusinessObjects
7 3 (0.26%) GIS
8 2 (0.17%) Crystal Reports
8 2 (0.17%) Oracle Reports
9 1 (0.086%) Amazon RDS
Development Applications
1 23 (1.97%) JIRA
2 13 (1.11%) Eclipse
3 7 (0.60%) PowerBuilder
4 3 (0.26%) GCC
5 1 (0.086%) Subversion
General
1 234 (20.03%) Social Skills
2 122 (10.45%) Manufacturing
3 68 (5.82%) Analytical Skills
4 61 (5.22%) Telecoms
5 50 (4.28%) Finance
5 50 (4.28%) French Language
6 47 (4.02%) Electronics
7 45 (3.85%) Retail
8 32 (2.74%) German Language
9 30 (2.57%) Military
10 21 (1.80%) Public Sector
11 20 (1.71%) Organisational Skills
12 17 (1.46%) Automotive
13 16 (1.37%) Marketing
14 13 (1.11%) Games
15 12 (1.03%) Law
16 11 (0.94%) Documentation Skills
17 10 (0.86%) Aerospace
17 10 (0.86%) Presentation Skills
17 10 (0.86%) Spanish Language
Libraries, Frameworks & Software Standards
1 31 (2.65%) HTML
2 24 (2.05%) XML
3 22 (1.88%) CSS
4 20 (1.71%) Web Services
5 19 (1.63%) REST
6 13 (1.11%) .NET
6 13 (1.11%) Ajax
6 13 (1.11%) AngularJS
6 13 (1.11%) JDBC
6 13 (1.11%) ODBC
6 13 (1.11%) SOAP
6 13 (1.11%) XHTML
7 3 (0.26%) EDI
7 3 (0.26%) JSON
7 3 (0.26%) Lightning Web Components
7 3 (0.26%) React
8 1 (0.086%) BREW
8 1 (0.086%) LDAP
Miscellaneous
1 36 (3.08%) Driving Licence
2 24 (2.05%) Data Centre
3 21 (1.80%) Management Information System
4 19 (1.63%) Onboarding
5 17 (1.46%) CCTV
5 17 (1.46%) Self-Motivation
6 13 (1.11%) CMDB
7 8 (0.68%) Linux Command Line
8 7 (0.60%) Algorithms
8 7 (0.60%) AS400
8 7 (0.60%) Fat Client
8 7 (0.60%) Fibre Optics
8 7 (0.60%) Foreign Exchange (FX)
8 7 (0.60%) iSeries
8 7 (0.60%) Renewable Energy
8 7 (0.60%) Thin Client
9 5 (0.43%) Data Protection Act
9 5 (0.43%) Greenfield Project
9 5 (0.43%) Low-Code
10 4 (0.34%) FMCG
Operating Systems
1 210 (17.98%) Windows
2 104 (8.90%) Windows Server
3 56 (4.79%) Linux
4 33 (2.83%) Windows 10
5 26 (2.23%) Mac OS
6 15 (1.28%) Unix
7 13 (1.11%) Windows Server 2019
8 11 (0.94%) Windows Server 2012
9 8 (0.68%) Apple iOS
9 8 (0.68%) Windows Server 2016
10 6 (0.51%) Android
11 2 (0.17%) Solaris
11 2 (0.17%) VMS
12 1 (0.086%) Windows 7
Processes & Methodologies
1 265 (22.69%) Customer Service
2 169 (14.47%) Problem-Solving
3 73 (6.25%) ITIL
4 54 (4.62%) Continuous Improvement
5 42 (3.60%) CRM
6 36 (3.08%) Customer Experience
7 31 (2.65%) Time Management
8 28 (2.40%) Coaching
9 27 (2.31%) B2B
9 27 (2.31%) Business Intelligence
10 25 (2.14%) Commercial Awareness
10 25 (2.14%) Mentoring
11 22 (1.88%) ERP
12 21 (1.80%) Cybersecurity
13 18 (1.54%) Disaster Recovery
13 18 (1.54%) ITSM
13 18 (1.54%) Network Management
14 17 (1.46%) Process Improvement
15 16 (1.37%) OO
15 16 (1.37%) OOP
Programming Languages
1 66 (5.65%) SQL
2 24 (2.05%) JavaScript
3 23 (1.97%) PL/SQL
4 22 (1.88%) Java
5 20 (1.71%) Python
6 17 (1.46%) C#
6 17 (1.46%) PowerShell
7 13 (1.11%) Perl
8 10 (0.86%) PHP
9 7 (0.60%) VB.NET
10 4 (0.34%) T-SQL
10 4 (0.34%) VBA
10 4 (0.34%) VBScript
11 3 (0.26%) Apex Code
Qualifications
1 92 (7.88%) Degree
2 38 (3.25%) HNC
3 27 (2.31%) HND
4 22 (1.88%) Security Cleared
5 9 (0.77%) Azure Certification
5 9 (0.77%) CCNA
5 9 (0.77%) Cisco Certification
6 8 (0.68%) Computer Science Degree
7 7 (0.60%) GCSC
7 7 (0.60%) Microsoft Certification
8 5 (0.43%) ITIL Certification
8 5 (0.43%) SC Cleared
9 4 (0.34%) BPSS Clearance
9 4 (0.34%) CESG Certified Professional
9 4 (0.34%) Citrix Certification
9 4 (0.34%) MCITP
9 4 (0.34%) MCP
9 4 (0.34%) VMware Certified Professional (VCP)
10 2 (0.17%) MCSA
11 1 (0.086%) PhD
Quality Assurance & Compliance
1 40 (3.42%) SLA
2 22 (1.88%) QA
3 11 (0.94%) GDPR
4 5 (0.43%) ISO/IEC 27001
5 3 (0.26%) Accessibility
5 3 (0.26%) Disclosure Scotland
6 2 (0.17%) Cyber Essentials
6 2 (0.17%) ISO 14001
6 2 (0.17%) ISO 9001
6 2 (0.17%) Sarbanes-Oxley
System Software
1 104 (8.90%) Active Directory
2 51 (4.37%) Hyper-V
3 39 (3.34%) VMware Infrastructure
4 10 (0.86%) vSphere
5 8 (0.68%) Firmware
6 7 (0.60%) Virtual Desktop
7 6 (0.51%) Virtual Servers
8 5 (0.43%) Virtual Machines
9 4 (0.34%) Microsoft Virtual Server
9 4 (0.34%) NFS
9 4 (0.34%) Terminal Services
9 4 (0.34%) XenApp
9 4 (0.34%) XenDesktop
10 1 (0.086%) VMware ESXi
Systems Management
1 31 (2.65%) Microsoft Intune
2 13 (1.11%) WMI
3 7 (0.60%) Progress Chef
4 5 (0.43%) Jamf Pro
5 4 (0.34%) SCCM
6 3 (0.26%) Cisco Prime
6 3 (0.26%) McAfee ePO
6 3 (0.26%) SCOM
7 1 (0.086%) Autotask
7 1 (0.086%) PaperCut
Vendors
1 199 (17.04%) Microsoft
2 59 (5.05%) VMware
3 34 (2.91%) Oracle
4 25 (2.14%) Cisco
5 19 (1.63%) Salesforce
6 14 (1.20%) Citrix
6 14 (1.20%) Veeam
7 13 (1.11%) Splunk
8 9 (0.77%) HP
8 9 (0.77%) SAP
9 6 (0.51%) Acronis
9 6 (0.51%) Apple
9 6 (0.51%) Commvault
9 6 (0.51%) Siemens
10 5 (0.43%) Google
10 5 (0.43%) ServiceNow
11 4 (0.34%) Cognos
11 4 (0.34%) ConnectWise
11 4 (0.34%) HubSpot
11 4 (0.34%) Sun