IT Support Jobs with Work from Home Options

IT Support
UK > Work from Home

The median IT Support salary for remote or hybrid work is £30,481 per year, according to job vacancies posted during the 6 months leading to 12 June 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
12 Jun 2024
Same period 2023 Same period 2022
Rank 198 277 415
Rank change year-on-year +79 +138 -55
Permanent jobs requiring an IT Support 580 442 628
As % of all permanent jobs with a WFH option 1.63% 1.18% 0.83%
As % of the Job Titles category 1.69% 1.23% 0.85%
Number of salaries quoted 523 325 511
10th Percentile £24,250 £23,500 £21,250
25th Percentile £25,500 £26,250 £24,375
Median annual salary (50th Percentile) £30,481 £32,000 £30,000
Median % change year-on-year -4.75% +6.67% -4.76%
75th Percentile £37,250 £40,250 £37,500
90th Percentile £43,750 £51,900 £50,000
UK median annual salary £28,500 £31,250 £29,000
% change year-on-year -8.80% +7.76% -

All Permanent IT Job Vacancies
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with WFH or hybrid options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 34,224 35,954 73,616
% of permanent jobs with a recognized job title 96.28% 95.93% 97.29%
Number of salaries quoted 25,903 26,270 42,683
10th Percentile £33,250 £36,875 £36,250
25th Percentile £42,500 £47,447 £45,500
Median annual salary (50th Percentile) £55,000 £62,500 £60,000
Median % change year-on-year -12.00% +4.17% +9.09%
75th Percentile £75,000 £81,250 £80,000
90th Percentile £93,750 £100,000 £95,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

IT Support
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured IT Support in the job title as a proportion of all IT jobs advertised.

IT Support trend for jobs with a WFH option

IT Support
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing IT Support.

IT Support salary trend for jobs with a WFH option

IT Support
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing IT Support over the 6 months to 12 June 2024.

IT Support salary histogram for jobs with a WFH option

IT Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 12 June 2024, IT Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with remote work options featuring IT Support in the job title.

1 366 (63.10%) Microsoft 365
2 284 (48.97%) Microsoft
3 276 (47.59%) Windows
4 223 (38.45%) Active Directory
5 209 (36.03%) Social Skills
5 209 (36.03%) Azure
6 205 (35.34%) Customer Service
7 129 (22.24%) ITIL
8 115 (19.83%) Windows Server
9 110 (18.97%) Problem-Solving
10 102 (17.59%) Windows 10
11 99 (17.07%) Microsoft Exchange
12 94 (16.21%) Microsoft Office
13 87 (15.00%) Hyper-V
14 80 (13.79%) Degree
15 79 (13.62%) Firewall
16 75 (12.93%) VMware
17 71 (12.24%) Entra ID
17 71 (12.24%) Driving Licence
18 69 (11.90%) Microsoft Intune
19 63 (10.86%) Finance
20 61 (10.52%) DNS
21 60 (10.34%) VMware Infrastructure
22 58 (10.00%) Wi-Fi
23 54 (9.31%) Microsoft Certification
24 53 (9.14%) SharePoint
25 50 (8.62%) DHCP
26 48 (8.28%) Inclusion and Diversity
27 44 (7.59%) Cisco
27 44 (7.59%) Service Delivery

IT Support Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 99 (17.07%) Microsoft Exchange
2 53 (9.14%) SharePoint
3 11 (1.90%) Exchange Server 2013
4 7 (1.21%) OpenStack
5 6 (1.03%) Exchange Server 2000
6 3 (0.52%) SAS
7 2 (0.34%) Exchange Server 2007
7 2 (0.34%) Exchange Server 2010
7 2 (0.34%) WordPress
8 1 (0.17%) Apache
8 1 (0.17%) CMS
8 1 (0.17%) IIS
8 1 (0.17%) SharePoint 2013
8 1 (0.17%) Site Server
8 1 (0.17%) Tomcat
Applications
1 94 (16.21%) Microsoft Office
2 10 (1.72%) Microsoft Excel
3 3 (0.52%) Microsoft PowerPoint
3 3 (0.52%) SPSS
4 1 (0.17%) Spreadsheet
Business Applications
1 3 (0.52%) Dynamics CRM
1 3 (0.52%) Dynamics NAV
2 2 (0.34%) Carpe Diem
3 1 (0.17%) Dynamics AX
3 1 (0.17%) Elite 3E
Cloud Services
1 366 (63.10%) Microsoft 365
2 209 (36.03%) Azure
3 71 (12.24%) Entra ID
4 30 (5.17%) AWS
5 11 (1.90%) Power Platform
6 10 (1.72%) WhatsApp
7 7 (1.21%) Amazon EC2
7 7 (1.21%) Nutanix
8 6 (1.03%) Cloud Computing
9 5 (0.86%) Google Workspace
9 5 (0.86%) OneDrive
10 4 (0.69%) PowerApps
10 4 (0.69%) Slack
10 4 (0.69%) Snowflake
11 3 (0.52%) Asana
11 3 (0.52%) Dropbox
11 3 (0.52%) Rubrik
11 3 (0.52%) SaaS
12 2 (0.34%) ClickUp
12 2 (0.34%) Mimecast
Communications & Networking
1 79 (13.62%) Firewall
2 61 (10.52%) DNS
3 58 (10.00%) Wi-Fi
4 50 (8.62%) DHCP
5 41 (7.07%) Internet
6 38 (6.55%) SAN
7 34 (5.86%) VPN
8 33 (5.69%) TCP/IP
9 28 (4.83%) Wireless
10 26 (4.48%) LAN
11 25 (4.31%) VLAN
12 24 (4.14%) Remote Desktop
13 23 (3.97%) WAN
14 20 (3.45%) VoIP
15 15 (2.59%) Unified Communications
16 13 (2.24%) NAS
17 6 (1.03%) Network Security
18 5 (0.86%) Multicast
19 4 (0.69%) Unicast
19 4 (0.69%) WLAN
Database & Business Intelligence
1 43 (7.41%) SQL Server
2 23 (3.97%) Amazon RDS
3 7 (1.21%) Power BI
3 7 (1.21%) SQL Server Reporting Services
4 5 (0.86%) DB2
5 4 (0.69%) BusinessObjects
6 3 (0.52%) Big Data
6 3 (0.52%) EDRMS
6 3 (0.52%) Oracle Database
7 2 (0.34%) Amazon QuickSight
7 2 (0.34%) SQL Server Integration Services
8 1 (0.17%) MySQL
Development Applications
1 5 (0.86%) JIRA
2 2 (0.34%) Git
3 1 (0.17%) Jenkins
General
1 209 (36.03%) Social Skills
2 63 (10.86%) Finance
3 48 (8.28%) Inclusion and Diversity
4 29 (5.00%) Organisational Skills
5 28 (4.83%) Legal
6 27 (4.66%) Law
7 21 (3.62%) Analytical Skills
8 15 (2.59%) Banking
9 13 (2.24%) Games
10 11 (1.90%) German Language
10 11 (1.90%) Public Sector
11 10 (1.72%) Manufacturing
12 8 (1.38%) Marketing
13 7 (1.21%) Retail
14 6 (1.03%) Telecoms
15 5 (0.86%) Documentation Skills
16 2 (0.34%) Advertising
16 2 (0.34%) Online Betting
16 2 (0.34%) Pharmaceutical
16 2 (0.34%) Publishing
Libraries, Frameworks & Software Standards
1 3 (0.52%) .NET
2 2 (0.34%) CSS
2 2 (0.34%) EDI
2 2 (0.34%) HTML
3 1 (0.17%) LAMP
3 1 (0.17%) LDAP
3 1 (0.17%) RESTEasy
3 1 (0.17%) Software Packaging
Miscellaneous
1 71 (12.24%) Driving Licence
2 23 (3.97%) Enterprise Storage
3 22 (3.79%) Management Information System
3 22 (3.79%) Self-Motivation
4 16 (2.76%) Replication
5 15 (2.59%) Data Centre
5 15 (2.59%) iPad
5 15 (2.59%) Onboarding
6 13 (2.24%) Social Media
7 9 (1.55%) iPhone
8 6 (1.03%) Apple TV
9 5 (0.86%) Low-Code
9 5 (0.86%) Video Conferencing
10 3 (0.52%) CMDB
10 3 (0.52%) Cybercrime
10 3 (0.52%) Smartphone
11 2 (0.34%) Analytical Mindset
11 2 (0.34%) Enterprise Software
11 2 (0.34%) Linux Command Line
11 2 (0.34%) Public Cloud
Operating Systems
1 276 (47.59%) Windows
2 115 (19.83%) Windows Server
3 102 (17.59%) Windows 10
4 36 (6.21%) Android
5 35 (6.03%) Linux
5 35 (6.03%) Windows Server 2019
6 33 (5.69%) Windows Server 2016
7 29 (5.00%) Apple iOS
8 26 (4.48%) Mac OS
9 18 (3.10%) Windows Server 2012
10 11 (1.90%) Windows 7
11 8 (1.38%) Mac OS X
12 5 (0.86%) Unix
13 4 (0.69%) Windows Server 2008
14 2 (0.34%) Windows 8
Processes & Methodologies
1 205 (35.34%) Customer Service
2 129 (22.24%) ITIL
3 110 (18.97%) Problem-Solving
4 44 (7.59%) Service Delivery
5 43 (7.41%) Incident Management
6 34 (5.86%) Service Management
7 26 (4.48%) Cybersecurity
7 26 (4.48%) ITSM
8 23 (3.97%) Remote Monitoring and Management
9 19 (3.28%) Agile
10 18 (3.10%) Desktop Virtualisation
10 18 (3.10%) Time Management
11 17 (2.93%) Collaborative Working
11 17 (2.93%) Problem Management
12 16 (2.76%) Asset Management
12 16 (2.76%) Computer Science
12 16 (2.76%) Line Management
12 16 (2.76%) Mentoring
13 14 (2.41%) Business Intelligence
13 14 (2.41%) CRM
Programming Languages
1 28 (4.83%) SQL
2 22 (3.79%) PowerShell
3 5 (0.86%) Python
4 3 (0.52%) Bash
5 1 (0.17%) C#
5 1 (0.17%) JavaScript
5 1 (0.17%) PHP
5 1 (0.17%) T-SQL
5 1 (0.17%) VBA
Qualifications
1 80 (13.79%) Degree
2 54 (9.31%) Microsoft Certification
3 22 (3.79%) Azure Certification
4 20 (3.45%) CCNA
4 20 (3.45%) Cisco Certification
5 15 (2.59%) A+ Certification
5 15 (2.59%) ITIL Foundation Certificate
5 15 (2.59%) Network+ Certification
6 12 (2.07%) MCSE
7 10 (1.72%) DBS Check
8 7 (1.21%) Computer Science Degree
8 7 (1.21%) Security Cleared
9 6 (1.03%) MCP
10 5 (0.86%) MCITP
11 4 (0.69%) SC Cleared
12 3 (0.52%) ITIL Certification
12 3 (0.52%) NVQ Level 3
13 2 (0.34%) DV Cleared
13 2 (0.34%) HNC
13 2 (0.34%) Postgraduate
Quality Assurance & Compliance
1 20 (3.45%) Cyber Essentials
2 17 (2.93%) SLA
3 12 (2.07%) ISO/IEC 27001
4 7 (1.21%) GDPR
4 7 (1.21%) QA
5 4 (0.69%) PCI DSS
6 1 (0.17%) ISO/IEC 20000
6 1 (0.17%) NIST
System Software
1 223 (38.45%) Active Directory
2 87 (15.00%) Hyper-V
3 60 (10.34%) VMware Infrastructure
4 30 (5.17%) Virtual Desktop
5 10 (1.72%) Docker
5 10 (1.72%) VMware ESXi
6 7 (1.21%) Virtual Machines
7 3 (0.52%) Terminal Services
7 3 (0.52%) vSphere
8 1 (0.17%) NFS
Systems Management
1 69 (11.90%) Microsoft Intune
2 34 (5.86%) SCCM
3 13 (2.24%) Cisco CUCM
3 13 (2.24%) ServiceCenter
4 8 (1.38%) Kubernetes
5 7 (1.21%) Ansible
5 7 (1.21%) PaperCut
6 5 (0.86%) Autotask
7 4 (0.69%) Jamf Pro
8 3 (0.52%) NetBackup
9 2 (0.34%) AirWatch
9 2 (0.34%) Grafana
9 2 (0.34%) Prometheus
10 1 (0.17%) Microsoft Data Protection Manager
10 1 (0.17%) MobiControl
10 1 (0.17%) SCDPM
10 1 (0.17%) Single Sign-On
10 1 (0.17%) ZABBIX
Vendors
1 284 (48.97%) Microsoft
2 75 (12.93%) VMware
3 44 (7.59%) Cisco
4 35 (6.03%) Citrix
5 28 (4.83%) Apple
6 25 (4.31%) Veeam
7 23 (3.97%) Meraki
8 22 (3.79%) HP
9 15 (2.59%) iManage
9 15 (2.59%) Palo Alto
10 14 (2.41%) Fortinet
11 13 (2.24%) Aruba
12 12 (2.07%) Sophos
13 11 (1.90%) Barracuda Networks
14 10 (1.72%) ServiceNow
15 9 (1.55%) Draytek
16 8 (1.38%) ConnectWise
16 8 (1.38%) Datto
16 8 (1.38%) ESET
17 7 (1.21%) Canon