IT Solutions Technician Apprentice

Being part of the Service Desk team, you will be the proverbial face of the company, as the first point of contact for our clients when they’re experiencing a technical issue which they need resolving. Don’t worry though, you will work alongside our experienced First, Second and Third Line Engineers, who are your point of escalation and on hand to support you with both the day-to-day challenges you face, but also as a point of reference to help you develop your understanding and knowledge further.

We work with businesses all over the country, although they’re predominantly based in the South West. Whilst we focus on several core industries such as Engineering & Manufacturing, Healthcare, Hospitality, Leisure & Tourism, Legal & Finance, and Property & Real Estate we have clients from a whole host of different industries and sectors include some more unusual ones such as aquariums, mountain bike manufactures, dairies, jewellers, harbours and more. This means the range of questions, queries and therefore experiences you’ll be exposed to should be wide- ranging, allowing you the opportunity to build upon your knowledge, with the aim of progressing further in your IT career.

• Overall, you will be;
• Providing first line technical assistance to a range of businesses of different sizes, across different industries
• Answering phone calls and email tickets to provide technical support
• Occasionally assisting field engineers with larger PC installations or office moves
• Building and repairing hardware such as laptops or desktop computers

You will be working with and/or on;

• End-user issues, typically in a Microsoft environment
• Microsoft 365

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Initiative

• English GCSE or equivalent, grade 4 (Essential)
• Maths GCSE or equivalent, grade 4 (Essential)