IT Apprentice (Addcom IT Limited)
Role
- Server and device maintenance.
- Answering the phone to customers.
- Logging tickets with the helpdesk ticketing system.
- First line triage and resolution of customer issues.
- Establish and meet service level agreements with end users.
- Monitor and test network performance and provide network performance statistics and reports.
- Commuting to customer sites as required.
- Research into new IT processes and systems.
Training
Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation. Options include pathways for Support Technician, Network Technician and Digital Communications Technician.
Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.
Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Information Communication Technician apprenticeship qualification:
- CompTIA A+
- CompTIA Cloud Essentials+
- BCS Level 3 Award in IT Service Management & Business Processes
Key areas covered are:
Support Technician
- Maintenance or repair of systems faults
- Support for the roll-out of installation and commission of new systems or upgrades
Network Technician
- Installation and commission of networks
- Maintenance or repair of network equipment
- Installation, configuration or maintenance task on either ICT related hardware or software
Digital Communications Technician
- Installation and commission of telecoms networks
- Maintenance or repair of telecoms network equipment
- Installation, configuration or maintenance task on either ICT related hardware or software
- The role offers a permanent role upon completion of the apprenticeship depending on performance.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- FIREBRAND TRAINING LIMITED
- Working Week
- Monday to Friday: 09:00 - 17:30.
- Expected Duration
- 18 Months
- Positions Available
- 1
- Closing Date
- Monday, 15th July 2024
- Start Date
- Monday, 22nd July 2024
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- A keen interest in IT
- Good time keeping
Qualifications
- 5 GCSE's including English and Maths GCSE or equivalent, grade (A*-C/9-4 or equivalent) (Essential)
About the Employer
- Company
- ADDCOM IT LIMITED
- Location
- 47 Badshot Lea Road, Badshot Lea, Farnham, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £17,500.00
- Posted
- Company
- ADDCOM IT LIMITED
- Location
- 47 Badshot Lea Road, Badshot Lea, Farnham, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £17,500.00
- Posted