Job Vacancy

IT Technician Apprentice

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Velocity Academy have an exciting new opportunity for an aspiring IT Apprentice with Alamo Business Systems a Managed ICT Services Provider based in Durkar, Wakefield. This is a fantastic opportunity for someone to get themselves into IT and kickstart a career.

Role

You will work alongside our existing team of engineers and provide first-and second-line helpdesk support for desktop, server and infrastructure to our business and school customers around the Wakefield area.

You will be based at our main office in Wakefield working alongside our Second Line technicians. There will also be the opportunity to work at customer sites.  

Your duties and responsibilities in this role will consist of:

  • Taking and making telephone calls
  • Dealing with Office 365 Queries
  • Dealing with VoIP/Telephony queries
  • Dealing with general IT support queries (PC’s and Macs)
  • Dealing with broadband, Wi-Fi, and network queries
  • Preparing hardware to be delivered to customers
  • Imaging computers and configuring network hardware
  • Admin: Ticketing
  • Admin: Timesheets
  • General admin

Training

Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.

Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.

Successful completion of this apprenticeship gives you an accredited Level 3 IT Support Technician qualification, with training in how to:

  • Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
  • Address IT issues by prioritising in response to customer service level agreements
  • Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
  • Support the roll out of upgrades or new systems or applications

For a full list of programme modules visit: https://velocity-pt.co.uk/

  • The role offers long-term security and the opportunity to progress into a permanent position
Apprenticeship Standard
Information communications technician (level 3)
Training Provider
VELOCITY 1st LIMITED
Working Week
Monday - Friday between 8.00am - 5.00pm.
Expected Duration
1 Year 3 Months
Positions Available
1
Closing Date
Friday, 2nd May 2025
Start Date
Monday, 5th May 2025

Desired Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

Qualifications

  • English & Maths GCSE, grade Minimum 4 (Essential)

About the Employer

ALAMO BUSINESS SYSTEMS LTD
We are an IT managed service provider located in Wakefield and have been supporting local schools and business for over 25 years. Our core business is managed IT support throughout Yorkshire and in addition to this we also provide consultancy, IT hardware, telephone systems, broadband & everything ICT. Our aim is to provide a complete technology solution and build strong, lasting relationships with our customers. We are proud of our high customer retention rate, and this is a testament to our staff who always strive to “go the extra mile” supporting customers.
Company
ALAMO BUSINESS SYSTEMS LTD
Location
11 APPLETON COURT, WAKEFIELD, England
Employment Type
Advanced Apprenticeship
Salary
£14,722.50 a year
Posted
Apply Now
Apply Now
Company
ALAMO BUSINESS SYSTEMS LTD
Location
11 APPLETON COURT, WAKEFIELD, England
Employment Type
Advanced Apprenticeship
Salary
£14,722.50 a year
Posted