Information Communications Technician Apprentice

Where you start with Amazon doesn’t determine the course of your career, so many of our apprentices develop themselves beyond their wildest imaginations and we truly value early talent and your thoughts, ideas and contributions. Within your role you’ll be encouraged to, and inspired to, make an impact developing skills for life throughout.

The apprenticeship combines working, earning a full-time salary, with fully funded part-time education.  This will give you the opportunity to gain an Information Communications Technician Level 3 apprenticeship standard qualification with the advantage of gaining relevant work-life skills.

This 18 month programme teaches you to build and maintain the physical infrastructure that supports our Data Centre of devices and in-lab appliances and work closely with software teams to create an effective testing platforms.  You will be following defined operating procedures to extend, populate and maintain the lab spaces that contain TVs, Set-Top Boxes, Games Consoles, Streaming Sticks, control appliances and their associated hardware components.

You will be part of a team that is ultimately responsible for the hardware, facilities and logistical set-up, configuration and maintenance of a data-centre of 1000s of devices that run 24/7 at optimal efficiency. You will be expected to follow health and safety processes and adhere to tight security and quality standards. This will include following processes to accurately install and configure third party devices, computer hardware, racking and cabling infrastructure.

Throughout the programme you will learn how to develop and gain skills in:

• Interpreting and prioritising internal or external customer's requirements
• Applying the appropriate tools and techniques to undertake fault finding and rectification
• Applying Continuous Professional Development to support necessary business output and technical developments
• Operating safely and securely across platforms and responsibilities
• Communicating with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Developing and maintaining effective working relationships
• Managing and prioritising the allocated workload effectively 

You'll need to have a bias for action, the ambition to deliver results and collaborate and build trust, with an overarching passion to learn and be curious. To be a success, you will need to be committed to your own development and be prepared to make the most of the opportunities, practical experience and qualifications given to you.  In return we provide first class on the job coaching, specialist partner training and unparalleled experiences working within a diverse, innovative environment where you will be challenged to excel and positively contribute.

At Amazon we strive to be the Earth’s most customer-centric company, we put our customers first and strive to meet their unmet needs worldwide.  We have a passion for invention, drive a commitment to operational excellence, and long-term thinking.  Working here means being entrepreneurial, being customer obsessed, thinking big and challenging the status quo, whilst working collaboratively to make the impossible a reality.  Trust and empowerment are paramount to the way we work – it’s what allows us to do things differently as well as be bold and creative.

We’re passionate about our vision and values-lead culture which is governed by our leadership principles and we are committed to building a workforce which reflects the diversity of the customers and communities we serve.  Together we’re building a truly inclusive workplace where all our colleagues have the chance to make a real difference.

• Communication skills
• IT skills
• Attention to detail
• Problem solving skills
• Analytical skills
• Team working

• Maths and English GCSE or equivalent, grade C grade (grade 4) or above (Essential)