IT Technician Apprentice (Ark Schools CLUSTER 1)
Role
- Assess incoming incidents and prioritise work according to timescales and processes
- Keep accurate and timely records within the incident monitoring system, making sure that the end user receives feedback at all times on the progress of faults and changes
- Carry out technical investigation support calls and escalate to the local technical team where Apprentice Requirements/Job Description issues require escalation
- Maintain spare IT stock, warranties and software licences in accordance with the asset register Instigate hardware swapouts within the timescales set out by the available SLA to maintain service availability on failed devices
- Arrange and repair (where required) equipment under the terms of the warranty agreement on specific hardware
Ark is committed to safeguarding and promoting the welfare of children and people; all successful candidates will be subject to an enhanced Disclosure and Barring Service check. Ark Schools are committed to attracting, developing and retaining a diverse workforce, with a broad range of backgrounds, experiences and perspectives.
Training
Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation. Options include pathways for Support Technician, Network Technician and Digital Communications Technician.
Firebrands course is delivered either online (online live instructor-led), or face-to-face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.
Completion of this apprenticeship will provide learners with the following world-class vendor certifications in addition to the Information Communication Technician apprenticeship:
- CompTIA A+
- CompTIA Cloud Essentials+
- BCS Level 3 Award in IT Service Management & Business Processes
Key areas covered are:
Support Technician
- Maintenance or repair of systems faults
- Support for the roll-out of installation and commission of new systems or upgrades
The role offers a permanent role upon completion of the apprenticeship depending on performance. Apprentice Technician > Junior Technician > On Site Technician > Senior Technician/Team Leader > Infrastructure Manager/Service Delivery.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- FIREBRAND TRAINING LIMITED
- Working Week
- Monday to Friday. Shifts to be confirmed. Main site will Globe, Harper Road, SE1 6AG Located 80% of the time at Globe and 20% across other 5 sites.
- Expected Duration
- 18 Months
- Positions Available
- 1
- Closing Date
- Monday, 22nd July 2024
- Start Date
- Monday, 29th July 2024
Desired Skills
- Communication skills
- Attention to detail
- Customer care skills
- Team working
- Hard working
- Develop career in IT Support
Qualifications
- 5 GCSE's including English and Maths GCSE or equivalent, grade (A*-C/9-4 or equivalent) (Essential)
About the Employer
- Company
- ARK SCHOOLS
- Location
- Harper Road, London, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £16,000.00
- Posted
- Company
- ARK SCHOOLS
- Location
- Harper Road, London, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £16,000.00
- Posted