Customer Engagement Manager

We're seeking a Customer Engagement Manager with housing sector experience and ActiveH software proficiency. This role involves managing customer relationships, identifying new business opportunities, and ensuring customer satisfaction.

• Manage designated customer accounts, scheduling regular meetings and gathering feedback.
• Conduct product demonstrations and support the tender process.
• Coordinate contract renewals and invoicing.
• Liaise with various departments to ensure timely processes.
• Engage with customers to provide trials and gather feedback.

• Excellent communication skills (written and verbal)
• Strong documentation skills
• Commercial awareness and product knowledge
• Account management experience
• Time management skills

• ActiveH software experience
• Proficiency in Microsoft JIRA and Confluence
• Bid management and technical writing experience
• Sales and marketing skills

General:

• Mainly remote work with occasional office and site visits.
• Attendance at team meetings and industry events as required.

• Remote / Flexible  working
• Career and Development opportunities