IT Support Engineer

Our client based in Sheffield is currently looking for an experienced IT Support Engineer. As a IT Support Engineer, you'll handle software and hardware support for our client's diverse product portfolio. 

• Provide software and hardware support via phone and ticketing system.
• Deliver excellent customer service consistently.
• Investigate and resolve support cases remotely.
• Support all products.
• Adhere to Service Level Agreements.
• Identify and rectify the root causes of problems.
• Collaborate with teams to provide solutions.
• Provide feedback to sales and product teams.
• Offer on-site support for critical issues.

• Experience in a customer-focused role in a software environment.
• Knowledge of IP Networking within a video environment (IP addressing, subnetting, routing, VLANs, TCP, UDP, Unicast, and Multicast transmission).
• Hands-on experience in troubleshooting Windows-based operating systems, including Windows 10, Windows Server 2016, and 2019.
• An understanding of development, product management, and sales processes with an awareness of how the support role feeds information into these.
• An understanding of databases – IBM DB2 and MS SQL.
• An understanding of virtualisation technologies such as Hyper-V including failover and replication processes.
• An understanding of cloud technologies

• Hybrid working (3 days office, 2 remote)
• Training and Development budgets
• Flexible working