Customer Support Representative

Customer Support Executive (German-Speaking)
Horsham (Onsite)
£24-26k, DoE

We are currently seeking a dedicated and enthusiastic Customer Service Representative to join a respectable manufacturing organisation. Reporting to the UK customer Sales team you will:

• Provide excellent customer support via phone, email, and chat channels in English and German (80:20).
• Address customer inquiries, concerns, and issues in a timely and professional manner.
• Assist customers with product information, order processing, and problem resolution.
• Collaborate with other teams to ensure a seamless customer experience.
• Maintain accurate records of customer interactions and transactions.

Requirements:

• Fluency in written and spoken German is essential for this role.
• Minimum 2 years of experience in a customer service or support role.
• Strong communication and interpersonal skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Excellent problem-solving skills and a customer-centric approach.
• Proficiency in using customer service software and Microsoft Office Suite.

Benefits:

• Opportunities for career growth and development.
• Friendly and supportive work environment.
• Training and ongoing support provided.

£26k, Horsham