Desktop & Telecoms Engineer
Job summary
- The post-holder will provide technical support to maintain and expand all Trust's IT client devices and services.
- The post holder will be expected to assist with all aspects of the day to day administration of the IT Desktop, Telecoms and Service Desk environments as necessary.
- The post holder with have good IT knowledge gained through experience, will be required to work without supervision and will need to understand the IT infrastructure within the Trust.
- Out of hours support is provided by the department andoccasional participation is a requirement of the post.
Main duties of the job
- Assist with the build, configuration, documentation and integration of new IT software and hardware
- Undertake tasks associated with build, deployment, auditing and on-going maintenance of client devicesand software
- Provide a point of technical escalation and technical support to the IT Service Desk team
- Supplement and support Service Desk analysts during busy periods to ensure effectiveness of the team and overall support to the IT and Telecoms teams
- Maintenance and development of a stock control system, to ensure a timely supply of parts and equipment for repairs, replacements and support requirements
- Handle the day to day request, procurement, receiving, building, deployment and recharging of trust devices including but not limited to pc's, laptops, tablets, hardware and software
- Diagnose and fix faults where feasible or to recommend appropriate solutions acknowledging and describing the implications for the end customer and for the internal IT and Telecoms teams
- Provide technical support as required, to all users connected to the customer's IT environment using diagnostic tools and fault finding techniques to identify root causes
- Proactively assist departments in the development of their IT use in line with clinical requirements and ensuring that good customer facing skills are employed at all times
- Assist with documenting all operational policies, processes and procedures for designated services
- Procurement of IT equipment as and when required
About us
Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond.
Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Surrey and St Peter's, Chertsey, Surrey.
We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.
Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at ASPH. We are committed to providing continuous professional development and flexibility to shape our workforce around our patient care.
We are expanding our theatres at Ashford Hospital and moving towards this becoming our dedicated elective centre. We want to create a state-of-the-art centre for excellence for planned surgical procedures.
We can offer you the full range of NHS benefits/discounts and in addition:
- Excellent pension scheme and annual leave entitlement
- On-site Nurseries
- On-site staff cafes
- On-site parking
- Support in career development
- Salary Sacrifice schemes including wage stream, lease cars, Cycle to Work schemes and home electronics
Adverts may close early, so applicants are encouraged to submit an application as soon as possible.
For more information about a career at ASPH please visit:www.asph-careers.org
Job description
Job responsibilities
MAIN DUTIES AND RESPONSIBILITIES OF THE POST:
- Assist with the build, configuration, documentation and integration of new IT software and hardware
- Undertake tasks associated with build, deployment, auditing and on-going maintenance of client devicesand software
- Provide a point of technical escalation and technical support to the IT Service Desk team
- Be responsible for the supervision of the IT Service Desk mailbox
- Supplement and support Helpdesk agents during busy periods to ensure effectiveness of the team and overall support to the IT and Telecoms teams
- Maintenance and development of a stock control system, to ensure a timely supply of parts and equipment for repairs, replacements and support requirements
- Handle the day to day request, procurement, receiving, building, deployment and recharging of trust devices including but not limited to pcs, laptops, tablets, hardware and software
- Diagnose and fix faults where feasible or to recommend appropriate solutions acknowledging and describing the implications for the end customer and for the internal IT and Telecoms teams
- Provide technical support as required, to all users connected to the customers IT environment using diagnostic tools and fault finding techniques to identify root causes
- Proactively assist departments in the development of their IT use in line with clinical requirements and ensuring that good customer facing skills are employed at all times
- Assist with documenting all operational policies, processes and procedures for designated services
- Assist the IT Desktop Support manager in the ongoing development and management of the standard Trusts Windows image
- Procurement of IT equipment as and when required
- Assist the IT Desktop Support Manager in recharging users for new or replacement equipment
- Assist recommending and testing new systems and solutions for various departments
Leadership:
- Ensure an efficient and proactive customer service
- Assist the IT Desktop Support Manager with delegating or coordinating work to the IT Service Desk team
- Uphold professional standards and act as advocate for the Department
- Point of escalation for IT Service Desk apprentices
Training and Education:
- Take personal responsibility in ensuring all ASPH NHS Foundation Trust mandatory training is attended as required
- Responsible for training newer and more junior members of the team
Personal and Professional Development:
- Attend relevant education, training and study days as required
- Maintain an awareness of changes to software, hardware and technologies plus potential opportunities to improve the use of technology by the ASPH NHS Foundation Trust
- To participate in internal forums and meetings as required and contribute information in regard to the projects they are involved in
- Acquire and maintain detailed knowledge of technologies so that enquiries can be clearly and quickly addressed
- Uses judgement in applying guidelines for setting priorities for resolution, monitoring progress, and applying escalation procedures for incidents and problems not progressing satisfactorily
Person Specification
Qualifications
- IT Degree, CompTIA A+, IT Apprentiship, Graduate Programmes
- Mitel, Microsoft Certified Professional, Google IT Support Certificate
Experience
- Desktop Support, Telecoms Support, IT Engineering
- IT Service Desk, 1st Line, 2nd Line
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Ashford & St. Peter's Hospitals NHS Foundation Trust
Address
St Peter's Hospital
Guildford Road
Chertsey
KT16 0PZ
https://www.ashfordstpeters.nhs.uk/
- Company
- Ashford & St. Peter's Hospitals NHS Foundation Trust
- Location
- Chertsey, United Kingdom KT16 0PZ
- Employment Type
- Permanent
- Salary
- £29828.00 - £36311.00 a year
- Posted
- Company
- Ashford & St. Peter's Hospitals NHS Foundation Trust
- Location
- Chertsey, United Kingdom KT16 0PZ
- Employment Type
- Permanent
- Salary
- £29828.00 - £36311.00 a year
- Posted