1st Line Help Desk Engineer

1st Line Help Desk Engineer
Doncaster 
Full-time, permanent 
Mon – Fri, 9am – 5:30pm 
£25k – £30k 

1. Are you a proactive, customer focused IT Support Engineer looking to join a established IT company?
2. Are you keen to play a key role in maintaining service standards, preparing hardware, and supporting ongoing projects?

As a 1st Line Help Desk Technician, you will be required to:

• Respond quickly and ensure timely responses across the helpdesk, escalate calls to site visits where needed. Use all resources and team members available.  
• Support our customers with IT issues including VoIP and networking problems remote fix support calls, ability to create self-help media.
• Carry out maintenance tasks as instructed.
• Daily check and update all tickets internally, provide updates to helpdesk coordinator.  
• Prepare hardware and project work as instructed by the Helpdesk Coordinator to the specification required and to the specified time.
• Report any customer issues / queries which cannot be dealt with to the Helpdesk Coordinator immediately.
• Report any commercial opportunities identified to MD
• Maintain awareness of emerging technologies and regulatory changes for both technical improvement and commercial opportunities
• Report and provide feedback to Directors as and when requested.
• Carry out other duties and tasks as instructed.

Candidate: 

• Experience within IT support and Microsoft 365
• Strong problem-solving skills
• Excellent communication skills
• Ability to work independently and as part of a team
• Full UK driving licence (preferred)

Benefits Package:

• Pension
• Career progression
• Health care