Customer Service Apprentice
Immediate start has arisen with an exciting opportunity for an apprentice to join our small but busy online store. We’re looking for a positive, energetic apprentice to work in our busy Customer Service & IT Team for online sales. You will be fully supported in your job role with a member of staff. Duties include live Interaction with internal and external customers.
Role
- Live Interaction with internal and external customers
- Diverse customer base with complex needs
- Discuss customers needs
- Explain about the products and services available
- Handling of complex queries/complaints
- Printing off orders daily
- Understanding the core values of the business
- Telephone enquiries/answering emails
- Analyse data and recommend improvements
- Using Linnworks
- Listing products
- General admin duties
Training
Customer Service Practitioner Standard L2.
This is a work-based qualification with college attendance one day a month.
On completion of the apprenticeship you may be considered for a role within the company.
- Apprenticeship Standard
- Customer service practitioner (level 2)
- Training Provider
- BURY COLLEGE
- Working Week
- Monday – Thursday 9.00am – 5.30pm Friday 9.00am – 5.00pm
- Expected Duration
- 16 Months
- Positions Available
- 1
- Closing Date
- Friday, 19th July 2024
- Start Date
- Monday, 29th July 2024
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Qualifications
- English GCSE or equivalent, grade C/4 or above (Essential)
- Maths GCSE or equivalent, grade C/4 or above (Essential)
About the Employer
B & J Supplies
We are a long-standing wholesaler, family run business selling Toiletries, Chemist Sundries, Household goods and Health & Beauty Products based just outside Manchester City Centre.
- Company
- B & J Supplies
- Location
- MARY STREET, STRANGEWAYS, MANCHESTER, England
- Employment Type
- Intermediate Apprenticeship
- Salary
- £12,480.00
- Posted
- Company
- B & J Supplies
- Location
- MARY STREET, STRANGEWAYS, MANCHESTER, England
- Employment Type
- Intermediate Apprenticeship
- Salary
- £12,480.00
- Posted