IT Sales Account Manager Apprentice (Blowfish Technology Ltd)
Role
- Ability to provide guidance on and manage customer escalations.
- Strong relationship building and relationship management skills.
- Conduct regular account calls.
- The perfect mix of customer centric and commercial outlook.
- People-focused, with the ability to engage, build trust, and motivate internal and external stakeholders.
- Understanding in CRM software and other relevant tools to manage and track account activities.
- Be the go-to person for customers, managing relationships and ensuring their success.
- Provide exceptional customer service, promptly addressing and resolving concerns.
- Identify and capitalise on upselling and cross-selling opportunities for customer growth.
- Track, assess, and report on client performance metrics.
- Stay ahead of industry trends to provide insight and expertise that delivers value for our customers.
- Keep updated on all product solutions, ensuring that customers are aware of the full value we provide to meet their needs.
- Achieve and exceed Key Performance Indicators related to revenue, call time and customer retention.
- Devise account plans, improvement plans and strategic account plans.
Training
Firebrand’s sector-leading Level 3 IT Technical Salesperson Apprenticeship (L3ITTS) trains apprentices to sell their business’ technical products and services. Apprentices will develop approaches to maintaining good customer relations and winning new business through a thorough understanding of existing and emerging technologies.
Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.
Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the IT Technical Sales apprenticeship:
- Masterclass 1 - Engaging the Customer
- Masterclass 2 - Negotiation Skills
- Masterclass 3 – Becoming the next top seller
- Microsoft Certified Azure Fundamentals
- Microsoft 365 Fundamentals
Key areas covered are:
- Communication skills
- Customer service
- IT Infrastructures
- Effective Sales Techniques (Negotiation, Objection Handling & Closing)
- Data Security
- Problem Solving
- Project Management
Offers a permanent role upon completion of the apprenticeship depending on performance.
- Apprenticeship Standard
- IT technical salesperson (level 3)
- Training Provider
- FIREBRAND TRAINING LIMITED
- Working Week
- Monday to Friday. Office Based. Shifts to be confirmed,
- Expected Duration
- 18 Months
- Positions Available
- 1
- Closing Date
- Monday, 1st July 2024
- Start Date
- Monday, 8th July 2024
Desired Skills
- Communication skills
- Organisation skills
- Presentation skills
- Team working
- Enthusiasm for sales
- Passion for excelling
- Collaborative
- Persistent
- Resilient
- Strong motivation
Qualifications
- 5 GCSE's including English Language and Maths GCSE or equivalent, grade (A*-C/9-4 or equivalent) (Essential)
About the Employer
- Company
- BLOWFISH TECHNOLOGY LTD
- Location
- 2 Hattersley Court, Ormskirk, Lancashire, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,000.00
- Posted
- Company
- BLOWFISH TECHNOLOGY LTD
- Location
- 2 Hattersley Court, Ormskirk, Lancashire, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,000.00
- Posted