IT SUPPORT APPRENTICE
Responsible providing customers with technical support, alongside hardware and software sales for the business.
Role
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners
- This role will require you to travel to cliet sites from time to time, you need to be a driver
- Monitoring and maintaining computer systems and networks
- Responding in a timely manner to service issues and requests.
- Providing technical support across the company (this may be in person or over the phone/remotely)
- Setting up accounts for new users
- Repairing and replacing equipment as necessary
- Testing new technology
- Logging customer queries/issues in the company ticketing system promptly
Training
- You will receive full training and support from the Just IT apprenticeship team to increase your skills
- Your training will include gaining a Level 3 Information Communication Technician qualifications
- Functional skill maths and English (if required)
- Upon successful completion of the apprenticeship, there is potential for a full-time role
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- JUST IT TRAINING LIMITED
- Working Week
- Monday - Friday, 9.00am - 5.00pm
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Friday, 25th April 2025
- Start Date
- Sunday, 27th April 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Patience
- driving
Qualifications
- English GCSE, grade 4/C and above (Essential)
- Math GCSE, grade 4/C and above (Essential)
About the Employer
BOLDMERE I.T. SOLUTIONS LTD.
We are a small team here at Boldmere IT Solutions so teamwork is important. Whilst each have their specific duties related to skills and expertise, it is important all ‘muck-in’ and undertake the general duties that we can all do – e.g. make the tea, clean, greet visitors etc. We are a growing business so the detail of this job description will evolve and change with growth through conversation and practice. We link job descriptions to core competencies and behaviours, which explain ‘how’ we should do our jobs. We will endeavour to update the job description on an annual basis. We will use it as part of managing performance.
- Company
- BOLDMERE I.T. SOLUTIONS LTD
- Location
- Vantage House 5 Sandy Hill Business Park, Sandy Way, Tamworth, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,000 a year
- Posted
- Company
- BOLDMERE I.T. SOLUTIONS LTD
- Location
- Vantage House 5 Sandy Hill Business Park, Sandy Way, Tamworth, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,000 a year
- Posted