IT Service Desk Apprentice (BES Group)
Role
Your role is crucial in ensuring efficient and effective resolution of IT-related problems to minimise downtime and maintain productivity across the organisation. BES Group will also support your achievement of a Level 3 ICT provided by an industry leading apprenticeship programme.
Your duties and responsibilities in this role will consist of:
- Assist in providing technical support to clients via phone, email, or in-person.
- Diagnose and troubleshoot hardware and software issues reported by clients.
- Escalate complex technical issues to senior members of the team for resolution.
- Install, configure, and maintain hardware and software components.
- Assist in the implementation of IT projects, such as system upgrades and migrations.
- Document support activities, including resolutions and troubleshooting steps.
- Provide training and support to clients on the use of IT systems and applications.
- Stay updated on the latest technologies and industry trends to contribute to continuous improvement initiatives.
Training
Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
- Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
- Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
- Prioritise systems support tasks and monitor and maintaining system performance.
- Maintain regulatory, legal and professional standards.
- Support the information systems needs for your business.
The role offers long term security and the opportunity to progress into a permanent position.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- ESTIO TRAINING LIMITED
- Working Week
- Monday to Friday - Either 8am-4pm or 9am-5pm.
- Expected Duration
- 18 Months
- Positions Available
- 1
- Closing Date
- Thursday, 8th August 2024
- Start Date
- Monday, 2nd September 2024
Desired Skills
- Communication skills
- Problem solving skills
- Logical
- Creative
- Understanding of Business IT
- Time management
- Able to work independently
Qualifications
- 5 GCSE's including English and Maths GCSE or equivalent, grade A*-C/9-4 or equivalent (Essential)
- Computing Science or Engineering GCSE or equivalent, grade A*-C/9-4 or equivalent (Desired)
About the Employer
- Company
- BRITISH ENGINEERING SERVICES LIMITED
- Location
- Trinity Court, 16 John Dalton Street, Manchester, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £17,500.00
- Posted
- Company
- BRITISH ENGINEERING SERVICES LIMITED
- Location
- Trinity Court, 16 John Dalton Street, Manchester, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £17,500.00
- Posted