Student Experience & Admissions Facilitator Apprentice

BSC Education are based in Manchester and are a leading international education group offering a wide range of education and training to individuals and organisations across the globe. We are currently looking for an Apprentice Admissions Facilitator to support our Student Experience Team.

Duties of the role include, but are not limited to, those listed below.

1. Admissions:

• Accurate assessment of student applications to determine suitability for the chosen course
• Ensure that applications comply with all entry requirement policies and procedures and UKVI regulations
• Complete all relevant documentation, pre departure checks and interviews as required
• Ensure that applications are processed within the agreed SLA period and that students, their influencers and agents are provided with relevant information in a timely manner
• Ensure quality data is recorded onto the BSC Student database to ensure strong follow-up on applications at all stages of the Student Journey
• Follow up on incomplete applications by internet call or other suitable means
• Deal effectively with arising challenges, resolving complaints and escalating issues to the Director of Student Services and providing ongoing customer support
• Build and maintain strong relationships with internal and external stakeholders, to deliver repeat business
• Maintain a working knowledge of admissions policies
• Maintain a good understanding of UK Visa & Immigration policies and how these impact international students and BSC Education

2. Accommodation:

• Identify students' accommodation requirements and liaise with the Accommodation team to ensure suitable provision is made
• Send accommodation confirmation to students, their influencers, agents

3. Student Experience & Administration:

• Acting as the first point of contact and advisor for all students and visitors to the College, ensuring they are all dealt with in a courteous and professional manner, providing the necessary advice and assistance, and effectively dealing with any requests and feedback
• Supporting the Monday morning arrival experience in line with Great Things Start Here initiatives
• Supporting the effective day-to day management of the college's administration processes
• Providing general administrative and record keeping support for the College as requested by the Student Experience Manager or Student Experience Facilitator (Lead)
• Assisting with the collection of monies owed by the student as informed by Finance following company policy and procedure
• Maintaining an up to date and accurate knowledge of college rules and policies, British Council guidelines and relevant welfare issues to ensure colleagues and students are given correct information at all times

• Attention to detail
• Communication skills
• Customer care skills
• Initiative
• IT skills
• Organisation skills
• Team working

• English Language GCSE or equivalent, grade 4 (Essential)
• Maths GCSE or equivalent, grade 4 (Essential)