1441 - Senior IT Support Technician

Job summary

Are you ready to elevate your career in a fast-paced, innovative environment? Barnsley Hospital is on the lookout for a passionate Senior IT Support Technician to join our small but mighty team, where we thrive on pushing the boundaries of whats possible!

In this pivotal role, you'll collaborate closely with the IT Service Desk Manager (currently vacant) to deliver exceptional IT support services that keep our organization running smoothly. Youll play a key role in nurturing the professional development of our team, serving as the go-to escalation point for IT issues both within the team and across the Trust.

Leadership Experience: You should ideally have supervisory experience within a busy IT service desk environment, showcasing your ability to guide and inspire others.

echnical Expertise: A hands-on technical background is essential, particularly in managing and supporting Horizon 8 VDI in a live environment.

Operational Savvy: Youll be well-versed in day-to-day IT operations, with experience in mentoring and training junior staff, as well as developing and overseeing SLAs and KPIs.

Communication Skills: Your excellent soft skills will enable you to effectively communicate with both technical and non-technical users and stakeholders across the Trust.

Supplier Management: Experience in dealing with suppliers and third-party support companies is a must.

Participation in the IT on-call rota is required to support the hospital outside normal working hours.

Main duties of the job

The Barnsley Hospital IT Service Desk supports approximately 4500 users and in excess of 5000 devices. The devices range from Raspberry Pi to traditional desktops and laptops. It also includes Apple, Android and Google Chrome OS devices.

Experience of following is required:

All current versions of Microsoft Operating Systems (Desktop and Server)Microsoft Office suitesAnti-Virus (Panda, MDAV)Active DirectoryVirtual Desktop Infrastructure (VDI). In particular, VMWare Horizon 8.VMWare vCentreGroup Policy Object ManagerVirtual/Physical SmartcardsWSUS, LansweeperCyber Security awareness

Experience using Powershell, Thinlinx/Debian/Raspberry Pi OS, Google Enterprise console, MDM (Airwatch) and Microsoft Defender Portal would be beneficial.

About us

Please note that the Trust reserves the right to close a position early.

Barnsley Hospital NHS Foundation Trust is a high performing Trust achieving a Good rating in our most recent Care Quality Commission (CQC) assessment and achieving significant progress in the delivery of our strategic objectives. We are proud of the commitment of our staff to ensuring a strong and sustainable future for this organisation which is highly valued by our local communities.

There has never been a better time to join Barnsley Hospital. It is moving at pace and a we can do this attitude is evident right through the organisation, where staff are engaged for change and committed to being part of the journey to sustainability and growth.

Barnsley Hospital NHS Foundation Trust is committed to promoting equality of opportunity and fair treatment to all applicants regardless of race, nationality, ethnic origin, gender, marital status, mental or physical disability, religion or belief, sexual orientation, age or offending history.

The cost of the DBS (criminal records check) for Band 6 and above roles only will be met by the successful candidate(s) through salary deduction.

Certificates of Sponsorship

For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link below to check your eligibility Check if you need a UK visa - GOV.UK (www.gov.uk), band 2 and 3 roles are no longer eligible for sponsorship.