Senior Technical Author

Senior Technical Author

Hybrid (2 days per week) Edinburgh or Glasgow

Up to £48,000 DOE

We are exclusively seeking a UX Architect to join our longstanding FinTech Client in either Glasgow or Edinburgh.  This is an exciting opportunity to join a fantastic team who are going through a significant period of growth.

Key Responsibilities & Accountabilities

• Develop and review technical content for our products and services, including user manuals, online help, release notes, API documentation, and technical guides.
• Assist the team in delivering tasks by completing your own work and supporting others, collaborating with VP and senior staff on the design and development of our platform's documentation.
• Advocate for high-quality documentation and its positive impact on our users.

Relevant Experience and Qualifications

• 3-5 years of experience in a similar commercially facing role, with a proven track record of successful user-facing documentation and other technical writing outputs.

Skills:

• Proficiency in common markup formats such as Markdown, XML, JSON, and HTML/CSS.
• Experience with CI/CD tools, GitHub, SDLC, and Scaled Agile.
• Ability to ensure documentation and other technical writing outputs are accurate, consistent, easy to understand, and well-tailored to the audience.
• Capability to articulate technical matters to non-technical stakeholders and, if necessary, customers.

• Core tools: Word, Excel, PowerPoint, Visual Studio/VS Code, PanDocs, MkDocs.

Planning and Time Management

• Collaborate with key stakeholders.
• Manage multiple complex and potentially competing tasks and priorities.
• Stay alert to potential risks.

Teamwork

• Work effectively to achieve team goals, regularly consulting with your manager.
• Keep leads and team members updated on status through daily stand-ups and task/issue tracking.
• Contribute to the team by consistently delivering high-complexity, high-impact documentation and other technical writing outputs.
• Foster effective collaboration between teams in different areas of the company.

What’s in it for you?

• An annual leave package of 26 days, plus public holidays + your birthday off!
• The option to buy extra annual leave days.
• Flexible working arrangements to suit your lifestyle.
• Annual Company & Personal Performance Bonus Awards.
• Employee Nominated On-The-Spot Bonus Program.
• Employee-Referral Scheme.
• Private healthcare and hospital cash plan that covers employees' partners and dependents.
• Group Life Insurance.
• Income Protection.
• Length of service awards.
• Free financial advisory services.

Keen to hear more about this exciting role?  Get in touch with Zoe Calder at Be-IT – (phone number removed), (url removed)