Administrator
Job summary
An exciting 12 month fixed term opportunity has arisen for an administrator to join the team within the busy Ophthalmology department at the Luton and Dunstable Hospital. We provide a wide range of services for a range of eye conditions. This is an exciting time to work in Ophthalmology as there are a number of service improvements underway to transform eye care in the hospital and community.
The post holder will utilise relevant IT systems including the clinics and patients admission, maintaining a high standard of data quality at all times. IT skills and literacy and therefore vital for this role, alongside excellent communication, customer service and organisational skills.
PREVIOUS APPLICANTS NEED NOT APPLY
Main duties of the job
The post holder will be working in the Ophthalmology department. They will be part of a team who provide the administration of the patient pathway.
We are looking for an enthusiastic individual to support the Ophthalmology administrative team with booking appointments, logging referrals, updating waiting lists, typing, calling patients and other administrative duties.
About us
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics.
You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career.
We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.
Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. Please ensure that you make your application as soon as possible.
All new staff will be subject to a probationary period covering their first six months in post. Travel between hospital sites may be required.
Please review all documents attached to this advert to ensure you familiarise yourself with all requirements of the job.
Job description
Job responsibilities
Book appointments in accordance with the Trust Access Policy and standard operating procedures.
Add patients to the waiting list and enter 18 week coding data onto the IPM system.
Typing of clinic letters, proof reading, printing and posting.
Logging of referrals.
Answering calls from patients and ringing to book patients in.
Provide a customer focused service dealing with all patients or visitors in an efficient, polite and courteous manner
Handle queries from patients/relatives confidentially and sensitively; referring clinical-related queries to appropriate staff
Interact with patients and relatives in distress in a sensitive and empathetic manner
Take and relay as appropriate, telephone enquiries and messages, using initiative and prioritising skills when disseminating information
Arrange interpreter services where indicated Provide cover across the team as and when required
Person Specification
Qualifications
- GCSE mathematics and English (or equivalent)
- EDCL or equivalent experience
- Apprenticeship in Medical Terminology AMSPAR Certificate / typing qualification
Experience
- Knowledge of record systems/data bases with proven experience
- Experience in working within a confidential environment
- Previous NHS experience
- Previous experience working in Ophthalmology or Outpatient bookings
Knowledge
- Knowledge of patient confidentiality
- Knowledge of NHS IT programmes
Personal Skills
- Advance keyboard skills
- Excellent communication skills both written and verbal
- Ability to adapt to change within the working situation
- Proven ability to multi-task
- Good organisational skills
Other
- Open/Reflective/Warm
- Enthusiastic and self-aware
- Team focussed
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Bedfordshire Hospitals NHS Foundation Trust
Address
Luton and Dunstable Hospital
Lewsey Road
Luton
LU4 0DZ
https://www.bedfordshirehospitals.nhs.uk/working-here/
- Company
- Bedfordshire Hospitals NHS Foundation Trust
- Location
- Luton, United Kingdom LU4 0DZ
- Employment Type
- Fixed-Term
- Salary
- £22816.00 - £24336.00 a year
- Posted
- Company
- Bedfordshire Hospitals NHS Foundation Trust
- Location
- Luton, United Kingdom LU4 0DZ
- Employment Type
- Fixed-Term
- Salary
- £22816.00 - £24336.00 a year
- Posted