Senior ICT Support Officer

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications and Knowledge

• Educated to Degree level or equivalent experience.
• Evidence of Continual Professional Development
• Possesses a good working knowledge of multiple Systems and hardware platforms gained by experience and training.
• Demonstrates a good knowledge of NHS Wales and LHB information and communications technology standards and requirements.
• Hold a relevant training qualification - Level 3 Award in Education and Training (Previously known as PTTLS - Preparing to Teach in the Life Long Learning Sector)

• Recognised professional qualification in an electronic engineering/computing field such as MCSE MCSP (Microsoft Certification) ITIL Foundation
• Knowledge in application management
• Professional body membership such as SDI, BCS or FedIP
• Knowledge of both local and national NHS ICT developments and strategies.
• Full knowledge of NHS IT security policies and procedures.
• Good knowledge of organisations goals and objectives. Change management Customer services management

Experience

• Experience of providing ICT support to Negotiated Service Level agreements in a hospital or large organisation environment.
• Problem identification and solving.
• Experience of working in an NHS/social care or voluntary sector setting
• Participation in change management projects and process re-engineering
• Experience of supervising staff
• Problem identification and solving

• Experience of staff supervision or management.
• Experience of liaising with senior managerial staff and clinical staff in the determination of their information technology needs.
• Experience of managing change.

Aptitude and Abilities

• Excellent Customer service Skills
• Ability to stay calm and communicate effectively in a stressful situations.
• Ability to write and maintain technical reports, operational procedures and system documentation sets in an accurate, concise and clear manner.
• Must have advanced IT/Keyboard skills demonstrable across Microsoft Office Suite of applications.
• Ability to direct and conduct research into ICT issues, systems and products as required.
• Proven ability of minute taking
• Ability to effectively prioritise tasks in a high-pressure environment.
• Ability and willingness to Travel across the Health Board and broader if required.
• Ability to train and support staff.
• Conflict resolution skills
• Sound judgment, planning, decision making, and organisational skills
• Ability to work on own initiative and organise / prioritise own workload and that of the team to operate effectively
• Ability to train and support staff

• Ability to initiate and respond positively to change, and the ability to learn from experience.

Values

• Innovator
• Lateral Thinker
• Ability to communicate verbally with all levels of the organisation and able and willing to share information.
• Flexible and adaptable to meet all aspects of the work
• Time Management skills.
• Completer Finisher
• Advances people skills

Other

• Demonstrates keen attention to detail.
• Committed to a culture of continuous improvement and development - underpinned by open communications and collaboration.
• Appetite for hard work and challenges
• Show resilience, stamina and reliability under sustained pressure.
• High level of personal integrity
• Flexible in approach to try new procedures and practices
• Excellent customer service orientation.
• Flexible in approach to try new procedures and practices

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details

Employer name

Betsi Cadwaladr University Health Board

Address

Abergele Hospital

Llanfair Road

Abergele

LL22 8DP

https://bcuhb.nhs.wales/train-work-live/