System Support Lead

Job summary

THIS POST IS FIXED TERM/SECONDMENT FOR 6 MONTHS TO MEET THE NEEDS OF THE SERVICE.

IF YOU ARE INTERESTED IN APPLYING FOR THE SECONDMENT POSITION, YOU MUST OBTAIN PERMISSION FROM YOUR CURRENT LINE MANAGER PRIOR TO APPLYING FOR THIS POST.

The Informatics service is looking for a full time System Support Lead to join a dynamic team. Working within BCU you will be responsible for assisting with the management, maintenance, testing and training and user support of software solutions and providing telephone support to all Informatics users

Roles include:

• Assist, from a support perspective, with the requirements for new IT solutions and the enhancement of existing systems, providing support, advice and guidance as appropriate.
• Communicate complex information through various communication methods to all levels of staff where there are barriers to understanding in order to achieve positive outcomes.
• Work closely with Programme / Informatics staff and all other stakeholders to ensure the delivery of all projects within the Informatics portfolio

• Manage staff within area of responsibility, providing line management for delegated staff within the programme, this will include appraisals, sickness management, recruitment, selection etc.
• Analyses, investigates and advises CPGs on possible solutions for requirements within their portfolio of responsibilitie

Main duties of the job

Essential Criteria includes:

• Educated to Degree level / equivalent level of work experience and knowledge
• ILM Management qualification level 3, or equivalent level of work experience and knowledge
• Experience of implementing software within a large and complex organisation
• Experience of working in a large and complex organisation
• Experience of management of staff
• Demonstrate the success in building, leading, motivating, managing and developing teams.
• Participation in change management projects and process re-engineering
• Current knowledge of relevant local and national strategies and to be able to follow and incorporate within role.
• Knowledge of Clinical, Management and Informatics processes
• Experience of financial procedures
• Proven ability to influence at all levels of the organisation.
• Enthusiastic, committed, proactive and innovative.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

The post holder may be required to travel across BCU to undertake the duties of the post at various locations.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.