Housing Apprentice (Scarborough based)

As a Housing apprentice you’ll be working within our housing departments to learn all the skills necessary to provide top-notch administrative support to our teams!

In this role you’re sat in the heart of the business so get ready to be learning all sorts of tasks to support your team and business area, including:

• Assisting with face-to-face and telephone enquiries
• Getting involved with general administration duties
• Updating databases with customer information
• Keeping up-to-date, accurate records
• Delivering ‘first contact’ to customers with housing queries
• Signposting customers to relevant departments when necessary
• Maintaining electronic filing systems

The housing team is full of colleagues with experience and knowledge, they’ll show you everything and teach you all the skills you need to know before you’re expected to complete tasks on your own.

College is part of the deal, so as well as attending every now and then, you’ll also need to collect information about your achievements for your portfolio and complete all the required learning and assessment criteria within the deadlines given by your tutor.

Finally, you’ll also have some great opportunities to get involved in wider corporate initiatives aimed at developing Beyond Housing and our services for both customers and colleagues!

• Communication skills
• IT skills
• Customer care skills
• Excellent Timekeeping
• Committed to Learning
• Knowledge of Data Protection

• English GCSE or equivalent, grade 4 or above (Desired)
• Maths GCSE or equivalent, grade 4 (Desired)