ICT Support Technician Apprentice
Role
This is a great opportunity to experience a variety of ICT aspects within many business settings - you’ll be getting involved in all sorts of tasks such as:
- Responding to ICT incidents, problems and service requests
- Taking calls, logging ICT support requests and providing resolutions
- Carrying out day-to-day maintenance of our core systems
- Developing appropriate guidance notes and user manuals
- Assisting with ICT and Business Systems Development projects
- Attending meetings and collaborating with colleagues across the organisation
- Assisting with providing a customer focused ICT service to all users
- Assisting with day-to-day work of the ICT and Business Systems Development teams
You’ll also be receiving and processing information about these tasks, speaking to colleagues directly in-person or on the telephone and, using information systems while respecting and maintaining colleague confidentiality at all times.
You’re going to get an incredible all-round ICT experience in this team, and they will have your back every step of the way.
Training
You will complete a Level 3 Information communications technician apprenticeship standard which includes an end point assessment.
Training schedule has yet to be agreed. Details will be made available at a later date.
Once qualified we have a range of opportunities within the ICT team that you can progress your future career.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- STOCKTON RIVERSIDE COLLEGE
- Working Week
- Monday - Friday 8.30 am - 4.30 pm
- Expected Duration
- 18 Months
- Positions Available
- 1
- Closing Date
- Sunday, 7th July 2024
- Start Date
- Monday, 9th September 2024
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Analytical skills
- Team working
- Creative
- Initiative
Qualifications
- English GCSE or equivalent, grade 4 or above (Essential)
- Maths GCSE or equivalent, grade 4 or above (Essential)
About the Employer
- Company
- Beyond Housing
- Location
- 14 Ennis Square, Redcar, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £16,591.00
- Posted
- Company
- Beyond Housing
- Location
- 14 Ennis Square, Redcar, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £16,591.00
- Posted