ICT Support Technician Apprentice

This is a great opportunity to experience a variety of ICT aspects within many business settings - you’ll be getting involved in all sorts of tasks such as:

• Responding to ICT incidents, problems and service requests
• Taking calls, logging ICT support requests and providing resolutions
• Carrying out day-to-day maintenance of our core systems
• Developing appropriate guidance notes and user manuals
• Assisting with ICT and Business Systems Development projects
• Attending meetings and collaborating with colleagues across the organisation
• Assisting with providing a customer focused ICT service to all users
• Assisting with day-to-day work of the ICT and Business Systems Development teams

You’ll also be receiving and processing information about these tasks, speaking to colleagues directly in-person or on the telephone and, using information systems while respecting and maintaining colleague confidentiality at all times.

You’re going to get an incredible all-round ICT experience in this team, and they will have your back every step of the way.

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Analytical skills
• Team working
• Creative
• Initiative

• English GCSE or equivalent, grade 4 or above (Essential)
• Maths GCSE or equivalent, grade 4 or above (Essential)