ICT Server Operations Officer
Job summary
The IT department delivers an IT service that encompasses the whole of BWC. 6,000 employees, working from various premises, spread across a multitude of service departments. In addition, services are delivered regionally encompassing NHS England and the ICS.IT services provided includes:To ensure the smooth running and maintenance of the Trust's corporate servers.To ensure all applications on servers are installed correctly and regularly maintained.Support other ICT third line duties as directed by the ICT Infrastructure ManagerTo direct users on the use of ICT empowering skills and knowledge.To maintain and update personal skills and knowledge to benefit the Trust.To promote the correct use of ICT policiesParticipate in the ICT Server Operations On Call service
Main duties of the job
First point of contact for ICT Technical staff.To ensure all corporate servers are maintained correctly ensuring firmware and software revision are correct.To ensure all corporate server OS and applications are working correctly; regularly maintaining all software packages together with updates.Liaison with third party suppliers with regard to resolving any issues with servers and network related incidents.All requests for new installations, fault calls and helpdesk requests are responded to within agreed timescales.Configuration and installation of software is in line with Trust Policies and Procedures.Procurement of ICT equipment in the Trust is undertaken with the guidance of the ICT Technical Support Team.Trust equipment should be, where appropriate, connected to the Trust Local Area Network.Data security is adhered to i.e., backups, secure storage, password protection etc.Third-level technical support is available to Trust staff.
About us
Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families. Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centred care.
Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas.
Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care.
Forward Thinking Birmingham (FTB) Mental Health Services are a unique, innovative community and inpatient mental health partnership. Alongside partners FTB offers care pathways of mental health assessment and treatment for young people aged 0-25 years old.
Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.
Job description
Job responsibilities
Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Womens and Childrens NHS Foundation Trust.
When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).
Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
Person Specification
Qualifications
- MCITP in windows 2016 server technologies or equivalent experience.
- Sound educational background to GCSE level or equivalent
- Evidence of continuous development.
- xperience supporting server technologies in a medium to large corporate environment
- Degree/HND/HNC or equivalent computer related qualification.
- Professional IT qualifications
- PRINCE2 Foundation or ITIL V3.0 Foundation
- Microsoft MCSE
Knowledge & Nature of Experience
- Set up servers both Physical and Virtual in a VMware environment.
- Plan, Implement and maintain Windows based servers within an Active Directory environment.
- Understanding/appreciation of Data Protection Act and GDPR
- Minimum three years' experience of support in Windows 2008R2/2016 Server Technologies in medium to large corporate environment
- Experience supporting SQL 2012, VMWare 6, Windows Server
PROFESSIONAL / MANAGERIAL / SPECIALIST KNOWLEDGE
- Ability to support staff on the Helpdesk as necessary in the delivery of systems support.
- Ability to support Learning Difficulty Students, Apprentices and Work Experience Students.
- Any experience working with wireless networks would be advantageous
- VMware, Netapp SAN knowledge and good understanding of Networking Technologies around Cisco technologies.
Personal Skills/Abilities and Attributes
- Excellent communication skills, both written and verbal.
- Self-motivated and highly organized.
- Ability to work with system users with varying levels of computer skill
- Proven ability in learning new and complex computer systems.
- Competent computer user with good keyboard skills.
- Able to concentrate for extended periods on detailed VDU and other work.
- Willing to work out of hours.
Other
- Confident and enthusiastic.
- Able to work on own initiative
- Customer-focused.
- Shows attention to detail.
ANALYTICAL AND JUDGEMENT SKILLS
- Aptitude for investigating, analysing and solving complex problems
- Ability to act on own initiative and take and implement decisions to resolve problems.
- Ability to manage own workload and assess, prioritise, and organise work under pressure to manage conflicting deadlines and to manage the workload of others as required
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Birmingham Women's and Children's NHS Foundation Trust
Address
Birmingham Women's Hospital
90 Vincent Drive
Birmingham
B15 2TG
https://bwc.nhs.uk/
- Company
- Birmingham Women's and Children's NHS Foundation Trust
- Location
- Birmingham, United Kingdom B15 2TG
- Employment Type
- Fixed-Term
- Salary
- £37338.00 - £44962.00 a year
- Posted
- Company
- Birmingham Women's and Children's NHS Foundation Trust
- Location
- Birmingham, United Kingdom B15 2TG
- Employment Type
- Fixed-Term
- Salary
- £37338.00 - £44962.00 a year
- Posted