Senior Officer: IT & Digital Implementation

Job description

Job responsibilities

1. Be responsible for co-ordinating and planning individual implementation activities including, issues and risks management. Managing the formulation and adjustment of activity plans as required during the deployment of the specific digital projects.
2. Provide a lead implementation role in both national and local digital projects, ensuring that the stated objectives are achieved in accordance with national and local requirements.
3. Be responsible for ensuring that end users are supported throughout the implementation of digital projects. This will be achieved by interpreting user requirements and dependencies, offering advice and guidance on changes in ways of working, chairing regular implementation meetings, producing documentation that represents best practice and managing the project at an end user level
4. There will be a requirement to handover elements of projects once systems are operational, and this will be achieved by providing thorough, training sessions, guidance and procedure notes
5. Responsible for elements of digital projects from initiation to completion within agreed timescales, working as the implementation lead across a number of projects, leading the planning, co-ordinating, allocating and managing a broad range of activities and reporting as well as being the central point of contact for queries.
6. Ensure that national and local project targets and milestones are met where possible and any that are not met are recorded appropriately utilising computerised systems.
7. Utilise negotiation skills to obtain user commitment and engagement.
8. Communicates technical and controversial information relating to the project to a mixed audience with differing levels of knowledge, presenting difficult ideas in ways that promote understanding, through a variety of media and communication aids.
9. Responsible for a specific workstream area such as migration of clinical information or technical activities, working independently, as the lead specialist in that area and being the central point of contact for that work area.
10. Develops and implements policies and guidance for own project workstream area and proposes changes to existing policies or strategies. Maintains and updates associated workstream information pack.
11. Identify, analyse and understand user requirements in their current working processes and ensure that implications and impacts are taken into account and communicated to the user, ensuring that the deployed solution meets their needs.
12. Identify, assess and manage risks and issues in relation to system implementations over a number of deployments and agree the allocation of actions to individual team members working with that deployment.
13. Prioritise an unpredictable workload where frequent changes to plans and demands result in analysing options and solutions for Project issues.
14. Develop detailed Project documentation for own workstream area and project deployments and validate other technical and complex project documentation.
15. Following successful initiation, implementation, verification and consolidation of the various project elements produces supporting guidance and procedure notes to enable an effective handover of an operational system to the appropriate staff.
16. Manages user expectations to ensure they are aligned to the businesss capabilities, available resources and digital strategies.
17. Acts promptly to respond to the needs and requests for information of users, colleagues and suppliers.
18. Responsible for maintaining information systems, which are required for both local monitoring and National tracking information.
19. Provide general training, advice and support to end users in implementing IT programmes as necessary on a regular basis
20. Utilises appropriate project methodology and software to plan, control, co-ordinate, monitor and deliver a number of deployments within agreed timescales and resources.
21. Attends Project Team Meetings on a regular basis, contributing ideas, and completes all appropriate actions within the set timescales.
22. Provides regular detailed and accurate updates to Senior Management and Project Managers and produces updates for the Project Team as required.
23. Works closely with staff in other departments/organisations, both NHS and external, to ensure that activities are completed in line with project timescales.
24. Maintains an up-to-date awareness and knowledge of developments within digital through reading, experience and participation in appropriate training activities.
25. There is a requirement for this role to spend prolonged periods at a VDU.

Person Specification

Qualifications

• Educated to degree level or equivalent HND or equivalent experience in Digital
• Project Management Foundation Certificate or working towards (e.g. PRINCE2)
• Working knowledge of a wide range of IT packages, including word, excel and PowerPoint

Experience

• Substantial experience in an IT environment
• A working knowledge of General Practice and/or Community services
• Experience of working as part of a project team, developing and implementing digital and Primary Care Projects using a Project Management methodology such as Prince2
• Experience of testing and implementing modules or enhancements to information systems

Skills and Knowledge

• Good working knowledge and use of Microsoft Office suite, including Microsoft Project
• The ability to make individual judgements when presented with complex situations without reference to a manager
• The ability to concentrate for long periods of time, work under pressure, with frequent disruptions, within tight time constraints, with constantly changing timescales and with minimal supervision
• Well-developed report writing and facilitation skills
• Advanced keyboard skills for manipulation of data, search engines

Employer details

Employer name

Black Country Integrated Care Board

Address

Wolverhampton City Council

St. Peters Square

Wolverhampton

WV1 1SH

https://blackcountry.icb.nhs.uk/