Technical Mobile Device Management Administrator

Job description

Job responsibilities

For detailed job description and main responsibilities please see attached job description and person specification for the role.

Person Specification

Education/ Qualifications

• A Level / Diploma Level 3 or recent and significant experience
• Demonstrate commitment to ongoing personal development
• ITIL Foundation Qualification

• HND Computer Studies or equivalent

Experience

• Excellent knowledge of Windows Operating systems and Active Directory Management
• Excellent up to date knowledge and experience of Windows Desktop and MAC OS platforms as well as an in depth knowledge of the MS Office Suite of products
• Experience of Office 365
• Proven Experience of Mobile OS: Andriod, Apple
• Proven Experience of Mobile Device: iPhone, iPads, Andriod phones, Andriod Tablets
• Experience of call management using a call logging system, providing excellent user experience and managing expectations.
• Ability to provide an effective support service.
• Proven experience of working in a customer focused environment
• Experience of telephone reporting and call logging systems
• Knowledge to be a lead specialist in at least 4 technical disciplines as defined by the Knowledge Skills Framework Document.

• Supplier management experience

Skills and Abilities

• Experience in delivering IT facilities
• Relevant Support Experience in a previous support role
• Excellent planning & organisational skills
• Excellent up to date knowledge of Windows Desktop platforms such as Windows 10 as well as an in depth knowledge of the MS 365
• To work effectively and efficiently supporting all projects to ensure all work commitments and updates are undertaken within the required deadlines.
• A proactive approach to problem solving and able to identify and resolve problems
• Monitor progress of statutory responsibilities against timescales and co-ordinate regular updates.
• Good interpersonal and communication skills (written, verbal, electronic).
• Ability to communicate complex information to all levels of staff.
• Ability to read, analyse, and interpret detailed reports.
• Ability to listen and diagnose correctly in order to ensure that incidents are dealt with effectively.
• Ability to handle people in a courteous and sensitive manner taking account of individual needs and concerns.
• Ability to cope with varying degrees of pressure when customers phone with high demands of response.
• Proven track record of working as part of a team.
• Ability to assess the importance and urgency of situations and initiate appropriate action, when required.
• High standard of written and verbal communication skills.
• Have a customer oriented approach

• Ability to communicate complex information to all levels of staff.

Knowledge

• Knowledge and experience of using Microsoft Word, Excel, PowerPoint and Outlook at an intermediate level.
• Knowledge of current NHS Information Technology issues, standards and procedures.

Other

• Flexibility of working hours
• Well motivated
• Able to work on own initiative

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details

Employer name

Bolton NHS Foundation Trust

Address

Bolton NHS Foundation Trust

IT Services, Kinlay Road, Bolton, Farnworth

Bolton

BL4 0JR

http://www.boltonft.nhs.uk/