IT Administrator

Job summary

*Please note that internally this role is called IT Project Coordinator

Are you an organized and dedicated IT professional with a talent for asset management and process improvement? Do you thrive in a dynamic environment and excel in providing high quality support?

We are looking for an IT Support Co-ordinator to join our IT Services team.

As an IT Support Co-ordinator at BPAS, you will play a critical role in maintaining our IT infrastructure, ensuring all IT assets are effectively managed, and supporting continual process improvement. You will be responsible for the entire IT asset lifecycle, from deployment to disposal, and for maintaining accurate asset records. Your role will involve managing stock levels, auditing IT equipment, and providing basic IT support to end-users.

This role is a full-time role working in our Head Office in Leamington Spa 36 hours per week.

About You:

The successful candidate will have:

• Experience in managing asset registers and stock control.
• Expertise in using Microsoft Excel and a confident IT user.
• A full UK Driving Licence.
• Knowledge of records management, GDPR, and the DPA 2018.
• Strong problem-solving skills and attention to detail.

We are looking for someone who is resilient, can work under pressure and remain calm during busy periods. An excellent team player, with a solution focused attitude, and experience of working across organisations and dealing with multi-disciplinary teams

Main duties of the job

• Maintain and audit the IT asset registers, ensuring all equipment is asset tagged.
• Track new equipment purchases and manage them on the Service Desk system.
• Organize deliveries and collections of IT assets, and manage the courier service.
• Produce weekly stock counts and manage stock levels, alerting when low thresholds are met.
• Provide basic IT support to end-users and cover IT Service Desk telephones as needed.
• Assist in the migration of IT workstreams into the IT Service Desk, aligning with ITILv4 Best Practice.
• Support the IT Service Desk Manager and Associate Director of IT Support with information reporting and administration.
• Maintain the IT Intranet pages and provide project office support, including scheduling meetings and minuting discussions.

About us

British Pregnancy Advisory Service (BPAS) is the UK's largest independent women's reproductive healthcare charity. We work mainly on behalf of the NHS across the country providing abortion, contraception, STI testing & treatment. We specialise in evidence-based, not-for-profit care reproductive healthcare.

Working with us:

Alongside a supportive and friendly working environment, BPAS has generous benefits: life assurance cover at 3 times salary, 34 days annual leave per year & a defined contribution pension scheme. You will have access to our employee benefits programme through BHSF which includes special health & wellbeing services & lifestyle offers for you & your family. This includes various salary sacrifice schemes, counselling services & free private GP appointments.

BPAS is committed to safeguarding & promoting the welfare of vulnerable adults, children & young people through a safer recruitment framework. This includes a thorough selection process & a number of pre-employment checks.