eHub Administrator
Job summary
We are a Primary Care Network of 3 practices with a friendly team including pharmacists, a First Contact Physio, social prescribing link worker, mental health worker as well as our nurse, HCA, GP and reception teams.
The role of the eHub Administrator is to undertake a wide range of administrative duties to aid in the management of all incoming online consultations using eConsult, for our 3 practices.
The successful candidate will have excellent IT skills along with good communication and the ability to work under pressure.
You will be able to work in a systemised, process-driven way, handling and managing high volumes of tasks and information.
Main duties of the job
The following are the core responsibilities of the eHub Administrator. On occasion there may be a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.
To sift, triage and manage each online consultation through the correct pathway to the most appropriate outcome to support patients effective and safe care
Ensure all eConsults are reviewed and processed within the specified timeframe
Actively call patients and where appropriate their family and/or carer to resolve relevant admin request and queries
Redirect eConsults to relevant teams
Contact patients by SMS, phone & email to update them on their eConsult
Maintain records of all activities carried out, i.e. eConsults received, coding of outcomes and other relevant fields in the EMIS Web template
Maintain and develop effective communication across the team
Proactively engage in the development of the eHub
Carry out system searches as required
Other administrative tasks as required
Always maintain full patient confidentiality, adhering to Information Governance guidelines
Undertake and complete any relevant training as assigned and ensure all training is in date
About us
We are a large, diverse team and Brocklebank Practice is the largest of our three practices, with a list size of 18000 patients. We are a friendly and welcoming team.
Our 3 practices serve a combined list of 30,000 patients under a single partnership. Each has its own list, dynamics, and character. We team up for peer support and education, with common back-office systems. In this way, we achieve more together than we could separately.
Job description
Job responsibilities
JOB PURPOSE
The role of the eHub Administrator is to undertake a wide range of administrative duties to aid in the management of all incoming online consultations using eConsult.
MAIN DUTIES OF THE JOB
Excellent IT skills are essential along with good communication and the ability to work under pressure.
Ability to work in a systemised, process-driven way, handling and managing high volumes of tasks and information.
JOB DESCRIPTION
The following are the core responsibilities of the eHub Administrator. On occasion there may be a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.
To sift, triage and manage each online consultation through the correct pathway to the most appropriate outcome to support patients effective and safe care
Ensure all eConsults are reviewed and processed within the specified timeframe
Actively call patients and where appropriate their family and/or carer to resolve relevant admin request and queries
Redirect eConsults to relevant teams
Contact patients by SMS, phone & email to update them on their eConsult
Maintain records of all activities carried out, i.e. eConsults received, coding of outcomes and other relevant fields in the EMIS Web template
Maintain and develop effective communication across the team
Proactively engage in the development of the eHub
Carry out system searches as required
Other administrative tasks as required
Always maintain full patient confidentiality, adhering to Information Governance guidelines
Undertake and complete any relevant training as assigned and ensure all training is in date
The list of duties and responsibilities is not exhaustive and will develop based on the needs and requirements of the PCN and its patients.
Person Specification
Qualifications
- Essential: Educated to GCSE level or equivalent
- Essential: At least 1 years experience working in a customer service orientated environment
- Essential:
- Excellent communication skills (written and oral)
- Strong IT skills including Microsoft Office
- Numerate and literate, able to supply reports as required
- Clear, polite telephone manner
- Multi-tasking using IT (EMIS Web), email, telephone systems whilst maintaining an excellent eye for detail
- Effective time-management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
- This requires someone with a mature outlook, with a willingness to learn
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity
- Sensitive and empathetic in situations involving distressed patients
- Ability to work in a systemised, process driven way, handling a high volume of tasks and information
- Desirable: GCSE mathematics & English
- Desirable: Experience working in primary care
- Desirable: Excellent EMIS Web user skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Brocklebank Group Practice
Address
249 Garratt Lane
London
SW18 4DU
https://www.brocklebank-practice.co.uk/
- Company
- Brocklebank Group Practice
- Location
- London, United Kingdom SW18 4DU
- Employment Type
- Permanent
- Salary
- £22500.00 a year
- Posted
- Company
- Brocklebank Group Practice
- Location
- London, United Kingdom SW18 4DU
- Employment Type
- Permanent
- Salary
- £22500.00 a year
- Posted