Project Support Officer

Job description

Job responsibilities

The Cheshire and Merseyside Primary Care Academy (Training Hub) is a collaborative of five locality training hubs that support the education and training needs of the multi-disciplinary primary care team. The overarching objective for the training hubs is to support with the growth and development of the primary care workforce within Cheshire and Merseyside. Our focus areas include:

• Understanding workforce needs
• Promoting careers and engagement
• Supporting education and development
• Identifying workforce requirements for service delivery
• Supporting new roles in General Practice
• We can support in areas such as mentorship, clinical supervision, student placements and establishing career pathways in all parts of the system.

Main Duties and Responsibilities of the Post:

Perform administration and organisation of LTH (Locality Training Hub) work on a day-to-day basis inc. manage shared mailbox etc.

Organisation of meetings and events, associated with projects and core work

Attend and contribute to meetings where appropriate.

Be responsible for supporting several identified projects working to PRINCE Project Management standards

Complete remittances + invoicing support.

Build and maintain strong positive relationships with all teams/stakeholders

Support student placements across the LCR- Scoping capacity, onboarding of practices and placement reporting system

Support the team with the audit of practice placement areas (ULEs)

Support the Liverpool Training Hub Manger in organising, networking and contributing to educational workshops, careers fairs etc.

Supporting apprenticeships and work experience across the locality.

To co-ordinate the promotion of educational opportunities to PCNs and Practices in conjunction with placement leads

Health and Safety Responsibilities

Employees must take reasonable care for the Health and Safety of him/herself and/or others who may be affected by his/her acts or omissions at work

Must co-operate with the employer in so far as necessary to enable that duty or requirement to be performed or complied with.

No person shall intentionally or recklessly interfere with or misuse anything provided in the interests of Health, Safety or Welfare.

Confidentiality

All information relating to patients and staff gained through your employment and after leaving employment with Brownlow Health is confidential. Disclosure to any unauthorized person is a serious disciplinary offence or may result in litigation

Training, learning and development

Undergo regular appraisal, supervision and training as necessary to update skills and knowledge.

Provide training to other staff in work relevant to this post.

Participate in the induction of new staff, students and other attached professionals

Equality and diversity

Respect the privacy, dignity and beliefs of patients, carers, visitors and co-workers. They must be treated equally, irrespective of gender, ethnic origin, age, disability, sexual orientation, religion, etc.

Be aware of procedures regarding protection of children and vulnerable adults, including Practice and NHS policies. Follow the guidance and policies and act in an appropriate manner.

• Although we allow for some remote working (depending on the role) we want to make you aware that you will need to be based on-site in one of the Practices to carry out your duties. We would also like to state that you will need to reside in Liverpool (or within the near vicinity).

Person Specification

Experience

• Understanding and experience of working in administration or similar role in Primary Care or educational settings.
• Experience of successfully developing and implementing projects including establishing working relationships
• Demonstrate ability to plan short, medium and long-term time projects, adjusting plans and resource requirements accordingly
• Experience of Project management,
• Experience of overseeing multiple work-streams

• Experience of workforce planning, forecasting and development
• Experience of identifying and interpreting governmental policy
• Experience of implementing and/or working with systems for recording and monitoring operational and strategic performance
• Experience and knowledge of GDPR and data protection
• Experience of managing and dealing with complaints

Personal Qualities

• Ability to follow legal, ethical, professional and organisational policies/procedures and codes of conduct
• Ability to use own initiative, discretion and sensitivity
• Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
• A commitment to support the delivery of the best possible service to a diverse inner-city population.
• Flexible and cooperative
• Ability to identify risk and assess/manage risk when working with individuals
• Able to provide leadership and to finish work tasks
• Ability to maintain confidentiality
• Professional calm and efficient manner
• Effective organiser, influencer and networker, able to work independently
• Able to build strong positive relationships with all teams/stakeholders,

Skills

• Ability to research, analyse and synthesise documents
• Ability to communicate information effectively with people at all levels
• Excellent interpersonal, influencing and negotiation skills organisation skills with the ability to constructively challenge the views of others when necessary
• Proficient in the use of IT Office systems e.g. Outlook Word, Excel, PowerPoint and similar products to create plans and reports.
• Be flexible and able to manage sudden and unexpected demands
• Effective time management (planning and organising)
• To be a strategic thinker and planner with the ability to consider and act upon complex issues
• To be able to prioritise own work effectively and to direct activities of others
• Possess strong negotiation skills
• Demonstrate personal accountability, emotional resilience and work well under pressure

Qualifications

• Educated to A-level
• Holds GSCE Maths and English C or above (or equivalent qualification)
• Good standard of education with excellent literacy and numeracy skills

Other Requirements

• Flexibility to work outside of core office hours
• Ability to travel across the locality when required
• We require applicants whose native language is not English to demonstrate their competence in the English language. This can be demonstrated by Providing Certification of English proficiency and during interview should you be invited to attend.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Brownlow Group Practice

Address

Princes Park Health Centre

Bentley Road

Liverpool

L8 0SY

https://www.brownlowhealth.co.uk/