Technical Analyst Apprentice (Cambridge Support Ltd)

We are looking for individuals with a strong desire to forge a career within the IT sector who can demonstrate the ability to understand customer service, client needs and working with our wider technical team offering solutions to meet those needs. 

Within the team, you will become part of our technical services department responding to enquiries from customers and assist them with IT queries.  While undertaking the apprenticeship course, your role within the business will provide you with in depth knowledge of key software and systems, giving you the opportunity to develop your skills and experience through a broad array of technologies. 

This role may also result in the opportunity for full time employment for the right individual, whether this is within our support service or other departments within the business.

Your duties and responsibilities in this role will consist of:

• Provide technical support services to clients via phone, email and face-to-face
• Investigate, diagnose, and resolve technical issues raised by your client base
• Initiate and implement projects to a high standard; ensure that the client documentation reflects the changes
• Provide support to clients owned by other Technical Leads in case of absence or unavailability
• Work alongside the other team members to deliver projects when appropriate
• Take ownership of your tasks and work without supervision

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Team working
• Interest in technology
• Confident
• Telephone skills
• Able to troubleshoot issues
• Enthusiastic
• Willingness to learn
• Able to manage workload
• Time management skills

• 5 GCSE's including English and Maths GCSE or equivalent, grade (A*-C/9-4 or equivalent) (Essential)