IT Service Desk Apprentice
Role
- Providing technical support via the telephone and other contact methods to troubleshoot and support workstation, laptop, printer, mobile device, operating system, software and user IT issues
- Performing regular system health checks to ensure continuous system operation
- Assisting senior colleagues in the diagnosis and resolution of server and network faults
- Performing administration tasks under guidance from senior colleagues
- Escalating problems and business continuity events as appropriate to 3rd parties, senior colleagues and management
- Documenting recurring issues and system best practices
Training
Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
- Learn on-premise and cloud-enabled technologies and services
- Learn technical content that aligns to and is relevant to employers and the market
- Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
- Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.
The company have several former apprentices that have gone on to secure a full-time role on completion of the apprenticeship with a promotion including salary and benefits enhancement. This will be offered to you as well as further training and development opportunities on successful completion of your apprenticeship.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- QA LIMITED
- Working Week
- All details will be confirmed at interview.
- Expected Duration
- 16 Months
- Positions Available
- 1
- Closing Date
- Friday, 5th July 2024
- Start Date
- Monday, 15th July 2024
Desired Skills
- Communication skills
- Attention to detail
- Organisation skills
- Team working
- Non judgemental
Qualifications
- any 3 subjects GCSE or equivalent, grade 4+ (A*-C) (Essential)
- English GCSE or equivalent, grade 3+ (D or above) (Essential)
- Maths GCSE or equivalent, grade 3+ (D or above) (Essential)
About the Employer
- Company
- CARPENTERS LIMITED
- Location
- Tithebarn House, Tithebarn Street, Liverpool, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £16,000.00
- Posted
- Company
- CARPENTERS LIMITED
- Location
- Tithebarn House, Tithebarn Street, Liverpool, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £16,000.00
- Posted