IT Service Designer (Service Transition Management)

IT Service Designer (Service Transition Management)

• Location: Remote (1 day p/quater in either Bristol, Preston, Frimley)
• Salary: £45,000 - £60,000 + 10% Bonus + excellent bens.

What you'll be doing - IT Service Designer (Service Transition Management)

• Designing Services for optimal availability via introduction of robust proactive service management processes and designing for end user consumption ensuring positive User Experiences are delivered
• Creation of Service Design Packs and implementation of Service Transition Plans to realise new Services meeting agreed requirements
• Delivering Service Design for multiple projects within a programme in compliance with the organisation's delivery frameworks and as a co-ordinated, seamless transition
• Being accountable for the transition activities on behalf of the programme, ensuring effective co-ordination and communication between project managers, the programme leads and the customers

Your skills and experiences - IT Service Designer (Service Transition Management)

• Knowledge of IT Service Management and Service Transition Management
• ITIL / Six Sigma qualifications desirable. Training and sponsorships provided for strong candidates without
• Understanding of Service Design principles and artefacts
• Ability to engage and run workshops with service owners, project managers and other relevant stakeholders to foster good collaboration and build trusted relationships
• Ability to produce high quality documentation using Microsoft Office and Visio
• Extensive background in IT support including SIAM management, if looking for a career change into Service Design necessary training and mentoring will be provided

The Service Operations team:

You will be joining a professional and dynamic team, which is going through a period of sustained growth with an Enterprise international agenda. The team operate within an existing framework using standard repeatable processes/templates. Being Autonomous and flexible will allow for to creativity and innovation when driving transition.