Job Vacancy

IT Apprenticeship

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Ready to dive into the world of tech and make a real impact? ClearCare Solutions is on the lookout for a driven and tech-savvy IT Support Apprentice to join our growing team! This is your chance to gain hands-on experience, develop cutting-edge skills, and be part of a company that’s revolutionising digital solutions for the care industry.

Role

  • Password resets for clients
  • Working on a ticketing system to resolve IT issues
  • Providing technology support via email, over the phone and video calls
  • Investigate, diagnose and resolve IT issues
  • Involved with installing, configuring and upgrading hardware internally
  • Opportunity to maintain/upgrade the internal network system
  • Install and upgrade software virtually for clients
  • Maintain client's databases and manage access

Training

As a L3 IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.

You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.

Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.

This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Support Technician.

Apprenticeship Standard
Information communications technician (level 3)
Training Provider
BALTIC TRAINING SERVICES LIMITED
Working Week
Monday to Friday, 9am to 5pm.
Expected Duration
1 Year 3 Months
Positions Available
1
Closing Date
Monday, 28th April 2025
Start Date
Tuesday, 29th April 2025

Desired Skills

  • Communication skills
  • IT skills
  • Customer care skills
  • Willingness to learn

Qualifications

  • English GCSE, grade 5 (Essential)
  • Maths GCSE, grade 4 (Essential)

About the Employer

CLEAR CARE SOLUTIONS LTD
Clearcare provides all the tools you need to manage your children’s setting in one complete software solution, without the hassle of multiple and expensive licenses. With 21 years of history, we’ve refined our software to include everything you need to manage children’s homes, supported accommodation for care leavers, schools with SEND, family assessment centres and secure units.
Company
CLEAR CARE SOLUTIONS LTD
Location
1-2 RAILWAY STREET, STAFFORD, England
Employment Type
Advanced Apprenticeship
Salary
£16,000 a year
Posted
Apply Now
Apply Now
Company
CLEAR CARE SOLUTIONS LTD
Location
1-2 RAILWAY STREET, STAFFORD, England
Employment Type
Advanced Apprenticeship
Salary
£16,000 a year
Posted