1st Line IT Support apprentice
We're looking for an enthusiastic 1st Line Support Technician to join our team at Cleartech Communications Ltd and be the first point of contact for customers, solving their technical issues with expertise and care. If you’re passionate about technology, love helping people, and want to be part of a growing, customer-focused company, get in touch!
Role
- Provide 1st Line support on the service desk, ensuring all tickets, incidents and service requests are correctly logged
- Dealing with internal IT support, supporting staff and customers with Office 365, Outlook, and internal LAN/ network
- Working with our other internal systems and platforms
- Perform root cause analyses on issues and, where appropriate, investigate reasons and feed back to the team
- Offering support and guidance to users in the use of the company’s bespoke business applications and liaising with our in-house maintenance team
- Working as part of a team and feeding back to the Line Manager
- Taking calls and responding to emails
Training
- The company may offer a full-time position at the end of the apprenticeship
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- NOWSKILLS LIMITED
- Working Week
- Monday to Friday, 9.00am - 5.00pm. Full time, permanent.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Friday, 25th April 2025
- Start Date
- Sunday, 25th May 2025
Desired Skills
- Communication skills
- IT skills
- Customer care skills
- Problem solving skills
- Team working
- willingness to learn
- Technical mindset
About the Employer
CLEARTECH COMMUNICATIONS LTD
About us: We are Cleartech Communications Ltd. Our Head Office is based in Bolton, Lancashire. We operate a UK-wide network and have UK based Customer Service & Customer Support teams. Our aim is to supply our customers with market-leading hardware, innovative systems and software to develop a robust, resilient and bespoke communications solution. We are passionate about streamlining and simplifying business telecoms.
- Company
- CLEARTECH COMMUNICATIONS LTD
- Location
- 1 ATLAS HOUSE, ST. GEORGES SQUARE, BOLTON, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,000 a year
- Posted
- Company
- CLEARTECH COMMUNICATIONS LTD
- Location
- 1 ATLAS HOUSE, ST. GEORGES SQUARE, BOLTON, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,000 a year
- Posted