L3 IT Support Apprentice – Communications Solutions UK – Reading, RG2 8LW - £18p/a
Role
- Customer Support: Respond to customer enquiries via phone, email, providing first-line technical support and guidance.
- Issue Resolution: Assist in diagnosing and resolving hardware, software, and network issues in a timely and efficient manner.
- Ticket Management: Create, manage, and close support tickets using our IT ticketing system, ensuring accurate documentation of issues and resolutions.
- Hardware and Software Setup: Assist in the installation, configuration, and maintenance of computer systems, peripherals, and software applications.
- User Training: Provide basic training and support to users on IT systems and software applications.
- System Monitoring: Help monitor IT systems and infrastructure, reporting any issues or anomalies to the senior support team.
- Documentation: Maintain and update IT support documentation, including user guides, FAQs, and knowledge base articles.
- Continuous Learning: Stay current with emerging IT trends and technologies, actively participating in training and development opportunities provided by the company.
Training
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning, working towards completing the Information Communication Technician standard.
The training covers the following core occupational duties:
https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-2
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined classroom-based training, workplace assessment/training and online learning, at the end of which you will have the ability to work as a qualified ICT Support Technician.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- TECHNICAL PROFESSIONALS LIMITED
- Working Week
- Monday to Friday between 9am-5:30pm.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Saturday, 24th May 2025
- Start Date
- Monday, 16th June 2025
Desired Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
Qualifications
- English GCSE, grade 4 (Essential)
- Maths GCSE, grade 4 (Essential)
About the Employer
- Company
- COMMUNICATIONS SOLUTIONS UK LTD
- Location
- 5 WOODSIDE BUSINESS PARK, WHITLEY WOOD LANE, READING, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,000 a year
- Posted
- Company
- COMMUNICATIONS SOLUTIONS UK LTD
- Location
- 5 WOODSIDE BUSINESS PARK, WHITLEY WOOD LANE, READING, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,000 a year
- Posted