IT Support Apprentice (Cutter Group)
Reporting into the support manager, you will assist in implementing and supporting bespoke IT solutions on behalf of the company. To be an effective and efficient asset in learning the technologies and processes that enable Cutter to provide un-paralleled support and service to the entire customer base.
Role
- To learn from the company’s Systems Engineers and Solutions Architects to develop the skills required to support technologies across the company’s customer base and to become knowledgeable in all the tools and solutions required to deliver that support effectively.
- To assist in the provision of IT helpdesk support to customers through our main communicative mediums of ticket/helpdesk system, email, telephone, and on-site
- To assist the company’s Systems Engineers and Solutions Architects in their roles to ensure the effectively and timely delivery of support
- To proactively manage and communicate own workload effectively, liaising with the Support Manager and other colleagues to ensure customers receive timely support and target SLAs are met
- To assist in the maintenance and development of company documentation, ensuring solutions are documented sufficiently for any engineer to support
- To undertake company-provided training and proactively seek out own learning opportunities to develop new skills. To share that knowledge internally to ensure best practice is adopted throughout the company and that value for money is achieved from continued professional development
- To continually develop knowledge within IT to work towards acquiring the requisite skills and knowledge of a Systems Engineer
Training
Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
- Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage
- Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components
- Prioritise systems support tasks and monitor and maintaining system performance
- Maintain regulatory, legal and professional standards
- Support the information systems needs for your business
The role offers long term security and the opportunity to progress into a permanent position.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- ESTIO TRAINING LIMITED
- Working Week
- Monday to Friday 09:00-18:00 – 1hr Lunch. (Role is fully remote) Willingness to sometimes work unsociable hours, if necessary.
- Expected Duration
- 18 Months
- Positions Available
- 1
- Closing Date
- Monday, 29th July 2024
- Start Date
- Monday, 5th August 2024
Desired Skills
- Communication skills
- Attention to detail
- Organisation skills
- Logical
- Customer service skills
- Passionate about technology
- Exhibit time management skills
- Self motivated
- Client and team focused
- Work well under pressure
- Display a proactive approach
- Willingness to learn
- Enthusiastic
- Multi-tasking
Qualifications
- 5 GCSE's including English and Maths GCSE or equivalent, grade Grade A*-C/9-4 or equivalent (Essential)
About the Employer
CUTTER PROJECT LTD
Being one of the world’s leading suppliers of virtualized desktop and server solutions, Cutter Group continue to deliver sustainable, cost-effective solutions and services of IT infrastructures across a wide range of sectors that include education, governments and financial services. Founded in 2005, Cutter Group consistently continues to grow year on year and now have an exciting opportunity for a Support Engineer to come in as an apprentice to work within a company who are headquartered within the UK as well as having operations in Cyprus.
- Company
- CUTTER PROJECT LTD
- Location
- 7 Bell Yard, London, England
Hybrid / WFH Options - Employment Type
- Advanced Apprenticeship
- Salary
- £13,312.00
- Posted
- Company
- CUTTER PROJECT LTD
- Location
- 7 Bell Yard, London, England
Hybrid / WFH Options - Employment Type
- Advanced Apprenticeship
- Salary
- £13,312.00
- Posted