Senior Data Network Specialist

Job description

Job responsibilities

Manage network projects and assist in developing a future support strategy

Take the lead on Project initiatives and attend relevant meetings providing expertise and guidance to both technical and none technical colleagues and customers.

Attend Meetings on behalf of the Team Leader / Network Manager and other Managers where appropriate.

Actively participate in the design & financial decision making of the department in terms of network hardware and license requirements.

Actively promote, in conjunction with the Network Manager, the importance of accurate recording of activity by all staff working within the Network operations Centre.

To provide network support to both internal and external stakeholders, working in conjunction with other I.T support departments.

Identify where possible efficiencies can be made; promote the service offerings to increase additional income to ensure a good financial position for the business.

Be responsible for the coordination of Incidents and Problems associated to the Network and ensure these are regularly followed up, and resolved within the agreed SLAs whilst following all THIS policies and procedures around service management.

Give support to all other support colleagues, as required, for their own areas within the THIS Support Services Function. (e.g. Server Manager, 1st/2nd Line Support Manager)

Person Specification

QUALIFICATIONS / TRAINING

• Educated to masters degree level or equivalent experience within this specialty.
• CCNA qualification (Cisco Certified Network Associate), Industry standard qualification or equivalent experience
• Able to demonstrate a commitment to undertaking on-going training and qualifications necessary to enable effective delivery of the service

• ITIL Foundation for service delivery
• Qualification in the following subjects; Computer science, Computer software/computing, systems engineering

KNOWLEDGE, EXPERIENCE & EXPERTISE

• In-depth level of experience of Network management infrastructure and topologies
• Experience in handling expensive IT hardware in accordance with Service standards.
• Good knowledge of Planning & Delivering on key programmes of work
• Proven track record of understanding network configuration and interpreting data from complex monitoring software and reporting tools
• Excellent understanding and experience of troubleshooting of networking LAN / WAN protocols (in particular TCPIP)
• Must be able to work independently with the freedom to make decisions within agreed objectives.
• Familiarity of management systems good understanding of procedures and policies.
• Expert in Network Infrastructure deployments, including timelines & topologies.
• High level knowledge of configuration and change management systems and procedures.
• Specialised knowledge of complex Network infrastructures and experienced in delivering network support to multitenancy platforms.
• Experience / working knowledge of using firewalls / firewall within software
• Experience / working knowledge of supporting an Enterprise Wi-Fi solution
• Aptitude around version control
• Attention to detail.
• Developed physical skills; advanced keyboard use; highly developed physical skills, accuracy important; manipulation of fine tools, materials. Inputting and manipulating data, information into computer databases, system; uses fine tools when working on IM&T systems

• Experience in working in the NHS or other large organizations
• Good understanding of ITIL Service Management methodology
• Ability to draw out theory into Diagrams eg Microsoft Visio

COMMUNICATION AND RELATIONSHIPS (INCLUDING MANAGEMENT RESPONSIBILITIES)

• Ability to document complex installations to pass knowledge to other teams
• Good time management skills
• Excellent written and verbal reports
• Communicates complicated, difficult to explain IM&T issues to non IM&T staff/suppliers; communicates very detailed IM&T information within the infrastructure team.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Calderdale and Huddersfield NHS Foundation Trust

Address

Unit 13

Rosemount Industrial Estate

Elland

HX5 9JP

https://www.cht.nhs.uk