Junior Helpdesk Engineer

Role: Junior Helpdesk Engineer

Salary: £23,000

Location: Kings Hill

Are you a motivated, passionate individual looking to take the next step in your career? Cantium, part of Commercial Services group are now looking for a Junior Helpdesk Engineer to join the team, providing support and taking ownership of all Help Desk duties across the group

Why Join CSG?

CSG is striving to be recognised as the global leader in Education and Public Sector services, currently operating in 86 countries, with 1,800 staff across 28 trading brands, providing expertise ranging from: HR Services, IT Services, Energy, Education Resources, Procurement and many more. Currently growing at a rate of 25% each year, CSG has expanded via an innovative buy and build model delivering an important mix of organic growth, acquisitions and strategic joint venture partnerships. Therefore, it is an exciting and interesting time to join a growing organisation and be part of shaping the future of CSG.

What You’ll Bring:

The ideal candidate will bring a foundation in IT infrastructure, along with practical knowledge of hardware, databases, operating systems, and local area networks. Ideally will have hands-on experience with IT applications and service processes commonly used within the industry, as well as a deep understanding of Windows server environments, Microsoft cloud solutions (including Intune), storage, backup, and virtualisation architecture.

What You’ll Achieve:

As Junior Helpdesk Engineer you will:

• Provide guidance to customers on available systems, products, and services, following established procedures
• Respond to support requests via inbound calls, the AVA chat system, email, or in-person at the office or customer sites
• Manage calls according to Cantium's standards, ensuring detailed call notes are recorded for all steps taken toward resolution
• Stay updated on trends and developments within the ever-evolving information technology industry
• Facilitate effective communication between users and service providers, including external commercial suppliers when necessary. This involves documenting incidents, monitoring progress, and ensuring all relevant diagnostic information is provided for error resolution and incident analysis
• Conducts initial diagnostics of issues, providing known solutions where applicable, and sharing this knowledge with colleagues

What we Offer :

• 25 days of annual leave, plus bank holidays
• An additional day off at Christmas
• Access to a generous discount scheme, including retail and gym memberships
• Life assurance coverage
• Health cash plan initiative
• Company wide events

What We Require:

• Experience with IT infrastructure, including hardware, databases, operating systems, and local area networks, as well as familiarity with commonly used Application and service processes
• Proficiency in Windows server environments, Microsoft cloud solutions (such as Intune), and experience in storage, backup, and virtualisation architecture
• Strong communication skills across all platforms and mediums
• Self-motivated, with the ability to contribute effectively as part of a tea

About Commercial Services Group

Commercial Services Group (CSG) is the largest, local authority-owned trading company (LATCO) in the UK, wholly owned by Kent County Council. CSG generates over £800m in revenue per annum and provides services to over 16,000 education and public sector customers globally.

About Cantium

Cantium Business Solutions is a back-office services provider established by Kent County Council. They partner with local government, education and private sectors to understand their business needs and challenges and provide tailored solutions. Their focus on insight and collaboration ensures that they remain connected to these organisations to enhance their key business priorities such as such as IT strategy and architecture, project management and fully managed IT services.

We recognise that work isn't just somewhere you go for a set number of hours. Work is something we do. “Cantium Working” is our vision of the behaviours and attitudes inherent in ‘agile’ working. As a business we are committed to providing a flexible approach to when, where and how our staff work. Cantium working enables you to work in the way which best balances personal and work life – helping you achieve a great work life balance.