IT Support Officer

Job summary

This post is fixed term / secondment for 12 months due to Secondment cover.

If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.

Providing 1st line support for clinical and administrative colleagues using IT services, including satellite sites within the community.

Being the first point of contact in IM&T for all staff across the organisation in the provision of an IT Service Desk.

You should have proven experience in a Service Desk/phone support environment within a large organisation and able to trouble shoot and resolve various IT related issues, ensuring user calls are effectively resolved to agreed standards and maintaining customer satisfaction levels.

Deliver an efficient, friendly, effective and professional first line call logging/problem solving service.

Main duties of the job

IT Service Desk/IT Support Team, manages more than 10,000 PCs & laptops spread over more than 50 locations in Cardiff and the Vale of Glamorgan receiving more than 300 support calls per day.

This role is ideal for someone with general support experience and high level of inter personal skills, with the ability to discuss a wide range of complex technical issues with a broad spectrum of Health Board staff, primarily over the phone.

You will also assist the existing experienced IT Support Officers with providing low-level account administration via Active Directory and use a wide range of tools for providing solutions to application errors/account management and provide limited training for software and hardware with all Health Board supported products for callers.

You should be able to work well within a team and have sufficient skill sets and experience to assist with the implementation and support of computer systems/services and associated peripherals during a period of digital transformation within C&V.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

About us

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 15,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services.

Our mission is "Caring for People, Keeping People Well", and our vision is that every person's chance of leading a healthy life should be equal. As an organisation we are unashamedly ambitious for our population's health, rising to the challenges of today and tomorrow through our 10-year strategy, Shaping our Future Wellbeing. We are contributing to a healthier Wales with great emphasis placed on innovation and improvement, learning from around the world and leading the way in clinical research. Partnership working is strong at Cardiff and Vale, and we work closely with our staff and our community.

Cardiff, the thriving Welsh capital, is a fantastic city to live and work in with an abundance of sports, arts and cultural attractions. Situated to the west of Cardiff, the Vale of Glamorgan offers a combination of beautiful Welsh countryside and a dramatic natural coastline. Whether city life or rural living, Cardiff and the Vale offers the best of both worlds.