Rapid Access Administrator
Job summary
An opportunity has arisen for an enthusiastic individual to join the Camden Rapid Access Service (RAS).
You will help provide a high level of day to day office support to the three RAS pathways - Urgent Community Response, Discharge to Assess and Virtual Ward - as well as contributing ideas and assisting in projects to improve and develop the service.
You will need to have the ability to work independently as well as within the team when required. You will be an approachable and friendly person who is able to work in a busy environment with a varied range of needs and demands, someone who reacts well under pressure, can be trusted to get tasks done quickly and who is capable of adapting to fast changing situation.
It is essential that that you have excellent communication and organisational skills, and the ability to use your initiative. Previous experience of working within the NHS is desirable, but all forms of experience will be considered.
Due to the demands of the role, strong IT skills are essential, both ability using a range of software, but equally with hardware setup. Not only must you be highly capable using IT personally, but the ability to help other members of staff resolve their IT issues is equally as important.
This role is shift based working 0900-2030, 3 days per week with shifts available Monday - Saturday. Occasional Sundays. Fixed days are possible on individual agreement.
Main duties of the job
- Provide administrative / office support to the RAS Multi-disciplinary teams.
- To facilitate effective communication, providing and receiving information within the team and by providing timely and accurate messages and information
- Exercise judgment when dealing with enquiries, analyse and resolve problems where required and within scope of role
- Plan and prioritise own workload.
- When required to service meetings including preparing appropriate papers and taking and transcribing minutes
- Be involved in and contribute ideas to project work aimed at improving the service.
- Respond quickly and effectively to staff needs and requests.
- Help managed IT and related issues.
- Help with the induction and set up of new staff members.
- Help ensure clinical supplies are managed and ordered.
- Collect and collate timely and accurate statistical data as required for auditing purposes producing reports from the data as required.
To apply please include your motivations and suitability for the role in reference to the personal specification in the supporting information of your application.
About us
We're passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patient's own home. Patients are at the heart of everything we do.Providing top quality care depends on our ability to employ the best people.We're always looking to recruit outstanding people who will go the extra mile to support our patients, colleagues, teams and the Trust. With every new employee we're hoping to find our future leaders and we'll support our staff by providing opportunities to develop your career.With a diverse culture and equally diverse range of opportunities across mental health, community services, addictions, eating disorders, learning disabilities and more - whatever stage of your career you're at, there's always a place for you at CNWL.
As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings
Job description
Job responsibilities
Professional Responsibilities
- To be aware of all necessary quality standards and performance measures relevant for the post and ensure they are adhered to.
- Maintain a high standard of confidentiality at all times.
- To take part in team / service Meetings.
- To be proficient and confident in the use of Microsoft packages including PowerPoint, Excel, Word and Outlook.
Personal Responsibilities
- Maintain the highest standards of care and service, taking responsibility not only for the support you personally provide, but also for your wider contribution to the aims of your team and the NHS as a whole.
- Take responsibility for attending and participating in all mandatory and essential training to ensure the safe and efficient functioning of the Trust and/or safety and wellbeing of other staff and the people for whom you provide services.
- Be familiar with and comply with, Trust policies for infection prevention and control and hand hygiene in order to reduce the spread of healthcare associated infections. This will include a requirement to attend mandatory training in Infection Prevention and Control and to be compliant with all measures known to be effective in reducing healthcare-associated infections, including correct uniform and dress code policy, the use of personal protective equipment policy, safe procedures for using aseptic techniques, and safe disposal of sharps.
Person Specification
Education and Qualifications
- GCSEs or equivalent, including Maths and English
- NVQ Level II, RSA Level II or equivalent qualification or demonstrable relevant experience
- NVQ in customer Care
Experience
- Experience of working the NHS
- Previous administrative/secretarial experience
Skills
- Knowledge of a range of secretarial and office procedures
- Excellent knowledge of Microsoft Word, Excel, PowerPoint, Teams and Outlook
- Knowledge and previous use of SystmOne
- Able to communicate clearly in both written and verbal English
- Accurate data entry and typing skills
- Good interpersonal skills, both face to face and over the telephone
- Able to prioritise work
- Able to work in an efficient, systematic and flexible manner
- Able to work unsupervised
- Able to deal with difficult situations and to address them in a responsible and professional manner
- Knowledge of the following IT systems: DocAbode, HealthRoster, SBS, Skype for Business, Tableau, TRAC
Attitudes, aptitudes, personal characteristics
- Able to work cooperatively as part of a team and build and maintain successful working relationships with staff in a variety of different roles
- Able to deal with difficult situations and demonstrate conflict resolution skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Central and North West London NHS Foundation Trust
Address
St Pancras Hospital
4 St Pancras Way
London
NW1 0PE
https://www.cnwl.nhs.uk/work
- Company
- Central and North West London NHS Foundation Trust
- Location
- London, United Kingdom NW1 0PE
- Employment Type
- Permanent
- Salary
- £27948.00 - £29468.00 a year
- Posted
- Company
- Central and North West London NHS Foundation Trust
- Location
- London, United Kingdom NW1 0PE
- Employment Type
- Permanent
- Salary
- £27948.00 - £29468.00 a year
- Posted